Administrative Technician - CHOICES (Aging Commission)

Shelby County•Memphis, TN

22h•Onsite

About The Position

Works under general supervision of Manager A while coordinating assignments as they relate to the successful operation of the Information and Assistance (I&A) program. This position is part of the CHOICES (Aging Commission) program.

Requirements

Four (4) years of experience in an administrative or clerical health care capacity; and a high school diploma; OR Two (2) years of experience in an administrative or clerical health care capacity; and two (2) years of college study (60 semester hours or 72 quarter hours).
PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.
Must possess a valid Tennessee Driver's license or secure one upon date of employment.
Must have daily access to an operable automobile.
Must meet County requirements for automobile insurance upon date of employment.
Must pass criminal background check to include: TBI/FBI Criminal, Probation & Parole Registry, Tennessee Abuse Registry, Tennessee Felony Offender Registry and the National and Tennessee Sexual Offender Registry.
Knowledge of modern office practices and procedures.
Strong computer skills.
Strong analytical skills.
Knowledge of business English and math.
Ability to analyze and solve problems and exercise good judgement.
Ability to express ideas clearly, concisely and effectively both verbally and in writing.
Ability to communicate effectively with the public, co-workers and other departments.
All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment.

Responsibilities

Serves as point of contact for program partner Managed Care Organizations.
Prepares reports as they relate to the CHOICES program.
Contact people referred to the program to obtain the information needed to complete referral for services.
Verifies potential enrollees through the Tennessee Anytime website.
Maintains spreadsheets of documented enrollee activity for record keeping purposes.
Maintains accurate records of applicants who decline services.
Assists with the keeping minutes of CHOICES regional quarterly meetings.
Coordinates and distributes referrals to appropriate assessment/service coordination program.
Files and maintains file cabinets and program materials for future use.
Retrieves documents and distributes telephone voicemail messages to appropriate staff.
Performs other related duties as assigned or directed.