Administrative Support

TEXAS PIPE AND SUPPLY COMPANY•Houston, TX

About The Position

The Administrative Support, eCommerce provides direct administrative support for ecommerce operations and marketing and serves as a key point of contact for iValco.com customers. This role requires strong learning, organizational and communication skills, a customer-first mindset, "love for technologies" and the ability to manage multiple priorities across various disciplines and departments.

Requirements

2+ years of administrative or customer support experience
Strong verbal and written communication skills
Comfortable with high-volume email/phone interaction (inbound and outbound)
Proficiency in Microsoft Office, particularly Excel (just above basic level), Teams and Outlook
Experience working with Web, ERP, CRM, and CMS applications
Ability to work independently and manage priorities with minimal supervision
Detail-oriented with strong organizational and process-driven skills

Responsibilities

Manage customer account setup, onboarding, and activation processes using various systems (ERP, Website Admin/CMS, etc.)
Serve as first point of contact for customer inquiries, troubleshooting basic technical issues and escalating to IT or other departments as needed
Serve as a point of contact for customer order inquiries, changes, and cancellations, directing them to the right personnel and follow up to ensure customer satisfaction
Assist customers with the website, offering onboarding sessions, webinars, and other support services to ensure customer adoption
Conduct outbound calls to customers for registration, order assistance, check-ups / follow-ups and general support
Perform additional outreach tasks as directed by the Director of eCommerce
Act as primary support for the Director of eCommerce when not available, managing shared inboxes, calendars, and common inquiries from inside staff, customers, warehouses and vendors
Pull, update and maintain reports; provide data entry and summaries
Audit and update customer account data across systems for accuracy
Assist with organizing and maintaining website content, customer data, and product data
Provide operations and sales support and other administrative tasks assigned
Document and organize all SOPs as they pertain to e-comm operations and measurements
Coordinate with vendors, manufacturers and other departments as needed
Assist with marketing, operations and support materials or training documents for new customers or staff
General office administrative duties as assigned, including phone reception when needed