Administrative Support Technician III - Public Works, Bureau of Utilities, Service Division

Howard County Government•Maryland 21045, MD

12d•Hybrid

About The Position

Howard County Government is seeking outstanding individuals to join their team and contribute to excellence in operations. They are committed to workplace excellence, offering a highly talented, diverse, and inclusive environment where input is encouraged. The county provides competitive compensation and great benefits, including medical, retirement, and wellness programs. This specific position involves administrative and technical support for the Bureau's Customer Service Division, providing water and sewer house connection information to County plumbers and water/sewer appurtenance locations to Bureau field personnel. The role is classified and considered essential personnel, requiring reporting during inclement weather and emergencies.

Requirements

High school diploma or GED and four (4) years of related experience, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Nice To Haves

Associate's degree and related experience and/or training.
Intermediate Microsoft Excel skills with the ability to create and format worksheets and workbooks.
Strong skills in Microsoft Word with the ability to format and edit documents using headers and footers, tabs, outlines and page numbers; ability to use track changes.
Excellent communication and organizational skills and the ability to prioritize and maintain confidentiality.

Responsibilities

Coordinate efforts between Utilities Systems Maintenance Divisions (Customer Service, Construction, Planned Maintenance).
Interact with internal and external agencies to properly route customer service calls.
Answer customer and outside agency calls and dispatch Bureau of Utilities personnel.
Set appointments between customers and Bureau of Utilities staff.
Enter data to log customer calls, inspection results, and required work.
Order office supplies and reconcile payments.
Perform mail runs to county offices as needed.
Provide backup administrative support to the Meter Services Unit.
Assist with requests for pickup of detector checks and meters.
Use digitized maps to locate system assets and generate related work orders.
Support coordination of work related to inspections, maintenance, and customer issues.
Report to work during inclement weather or emergency situations as required (emergency essential position).
Perform other related duties as assigned.