Administrative Support Team Associate, Mall in Columbia - Full Time

Macy's•Columbia, MD

3h•$16 - $22

About The Position

As an Administrative Support Team (AST) Colleague, you help keep the store running smoothly behind the scenes. You support daily operations by maintaining an organized Store Management Office, handling administrative and human resources functions, and coordinating internal communications. Duties include overseeing scheduling, managing cash office operations, facilitating new-hire onboarding, and supporting colleague engagement so store leaders and teams can focus on customer service. You serve as a key point of contact for store colleagues and leadership and act as a liaison for HR-related matters. You coordinate new-hire paperwork, onboarding, and training sessions; maintain store recognition programs; distribute reports; balance the vault; and support maintenance requests. Professionalism, discretion, and attention to detail help you maintain an organized and supportive store environment. The role also involves collaborating with colleagues, supporting customers, meeting daily sales goals, and completing tasks accurately and professionally. Full-time colleagues typically work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Maintain an organized Store Management Office and support daily store operations.
Handle administrative and human resources functions and coordinate internal communications.
Oversee scheduling and manage cash office operations.
Facilitate new-hire paperwork, onboarding, and training sessions.
Support colleague engagement and maintain store recognition programs.
Act as a liaison for HR-related matters and a point of contact for colleagues and leadership.
Distribute reports, balance the vault, and support maintenance requests.
Collaborate with colleagues and provide customer support while helping meet daily sales goals.
Complete work accurately and professionally and follow through on daily operations.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.