About The Position

As an Administrative Support Team (AST) Colleague, you play a vital role in keeping the store running smoothly behind the scenes. You’ll support daily operations by maintaining an organized Store Management Office, handling administrative and human resources functions, and coordinating internal communications. From overseeing scheduling and managing cash office operations to facilitating the new hire onboarding process and supporting colleague engagement, your work enables store leadership and teams to focus on delivering exceptional customer service. You’ll serve as a key point of contact for both store colleagues and leadership, acting as a liaison for HR-related matters, coordinating new hire paperwork, onboarding, and training sessions. Your role also includes maintaining store recognition programs, distributing reports, balancing the vault and supporting maintenance requests. With professionalism, discretion, and attention to detail, you help ensure a well-organized and supportive store environment.

Requirements

  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
  • Be comfortable communicating and collaborating with customers and colleagues
  • You can handle electronic devices with no problem
  • 1-2 years related experience required

Nice To Haves

  • Enjoy meeting people, learning about them, and sharing information
  • Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

Responsibilities

  • Maintaining an organized Store Management Office
  • Handling administrative and human resources functions
  • Coordinating internal communications
  • Overseeing scheduling
  • Managing cash office operations
  • Facilitating the new hire onboarding process
  • Supporting colleague engagement
  • Acting as a liaison for HR-related matters
  • Coordinating new hire paperwork, onboarding, and training sessions
  • Maintaining store recognition programs
  • Distributing reports
  • Balancing the vault
  • Supporting maintenance requests
  • Meeting daily sales goal challenges
  • Finish Strong - ensuring every task is completed accurately and professionally, whether finalizing reports, supporting new hires, or wrapping up daily operations.
  • Follow through with care, communicate clearly, and end each interaction - whether with colleagues, candidates, or partners - with a sincere thank-you and a personal touch.
  • Supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
  • Striving to improve every day, taking pride in our work, achieving sales goals and learning from each other to deliver individual and store results.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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