Administrative Support Specialist- HSPD 12 Credentialing

Information Systems & Networks Corporation•Quantico, VA

About The Position

ISN is actively seeking an Administrative Support Specialist to provide administrative and operational support for a federal credential issuance and maintenance program supporting Homeland Security Presidential Directive-12 (HSPD-12) requirements for more than 65 locations nationwide. This role involves supporting program management and field personnel in daily operations, maintaining records, data entry and validation, coordinating meetings, preparing documentation, tracking actions and deliverables, and assisting with personnel onboarding and logistical support. The specialist will handle program information in accordance with security and confidentiality requirements and perform additional administrative duties as needed.

Requirements

Strong organizational skills with demonstrated attention to detail and accuracy.
Ability to independently prioritize and manage multiple assignments, deadlines, and administrative requirements.
Ability to effectively communicate verbally and in writing with government stakeholders, program leadership, team members, and support personnel.
Ability to collect, review, organize, and maintain program information and documentation with a high degree of accuracy.
Ability to identify administrative discrepancies, conduct appropriate follow-up, and facilitate resolution.
Proficiency with Microsoft Office applications and the ability to learn program-specific systems and administrative tools.
Ability to exercise discretion when handling sensitive, confidential, or personally identifiable information.
Strong customer service, coordination, and problem-solving skills.
Must be a U.S. citizen.
Must possess an active Public Trust clearance or have the ability to successfully obtain and maintain one.
Must be able to comply with applicable federal security, privacy, records management, and information-handling requirements.

Nice To Haves

Experience maintaining records, tracking data, preparing reports, coordinating schedules, and supporting administrative workflows.
Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Experience with SharePoint or similar document management and collaboration platforms is preferred.
Experience supporting a federal government program, geographically dispersed workforce, or credentialing/identity management environment is preferred.
Associate's degree or completion of college-level coursework in Business Administration, Management, Information Systems, or a related discipline is preferred.
Relevant administrative or federal program support experience may be considered in combination with education and other position qualifications.

Responsibilities

Provides day-to-day administrative and operational support to program management and field personnel supporting HSPD-12 credentialing activities.
Maintain program records, files, trackers, correspondence, and other documentation in accordance with established procedures and requirements.
Support the collection, entry, validation, and maintenance of program data to promote accuracy and completeness of records.
Coordinate meetings, schedules, conference calls, and other program activities involving government stakeholders and program personnel.
Prepare and format reports, presentations, correspondence, meeting materials, and other program documentation.
Track assigned actions, deliverables, deadlines, and administrative requirements and provides follow-up support to facilitate timely completion.
Suppors the preparation and consolidation of recurring and ad hoc program reports, metrics, and status information.
Assist with administrative coordination between program management, government stakeholders, corporate support functions, and geographically dispersed field locations.
Monitor shared mailboxes, collaboration platforms, or other designated communication channels and appropriately routes requests and information.
Support document control and records management activities, including maintaining organized electronic files and appropriate documentation.
Assist with personnel onboarding, access requests, training coordination, and other administrative activities supporting program operations.
Support inventory, equipment, supply, and logistical tracking activities, as required.
Identifie administrative discrepancies or incomplete information and coordinates with appropriate personnel to facilitate resolution.
Handle program information and documentation in accordance with applicable security, privacy, and confidentiality requirements.
Perform additional administrative duties consistent with the scope and requirements of the contract.