Administrative Support Specialist

Trinity Global Consulting • Minot Air Force Base, ND

1d

About The Position

Description Duties May Include: Perform Transition Assistance Program (TAP) data entry and maintain individual customer records using the Air Force Family Integrated Results and Statistical Tracking System (AFFIRST) and TAP ACCESS database systems. Provide front desk customer service, greet visitors, receive telephone calls, screen calls and visitors, and refer to appropriate staff or offices based on knowledge of M&FRC programs and operations. Serve as the primary Records Custodian for M&FRC, establishing, maintaining, purging, and disposing of office records and files in accordance with Air Force Instruction (AFI) 33-322, Records Management Program and Air Force Records Disposition Schedule. Use Microsoft Office, Access, and Excel to produce documents, create and maintain databases, prepare reports, and perform office automation functions including word processing, spreadsheet management, and graphics creation. Prepare, review, and edit a wide variety of recurring and nonrecurring correspondence, reports, and documents, ensuring correct grammar, spelling, punctuation, capitalization, and format. Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives. Screen mail and electronic messages, establish suspense dates using automated schedulers, and track compliance. Maintain M&FRC Outlook appointment calendar, schedule meetings, and coordinate activities. Ensure customers complete Statement of Understanding (SOU) forms and other required intake documentation. Provide information to potential patrons on types and availability of M&FRC programs and services, demonstrating appropriate public relations skills. Establish, update, and maintain office records including time and attendance records, requisition office supplies, update tracker and suspense files, and perform various clerical duties supporting organizational operations. Assist in developing training aids, provide hands-on training to office members, and perform troubleshooting of system and software problems. Transmit and receive documents electronically using networked computers and workstations.

Requirements

• Knowledge of Microsoft Office, Access, and Excel programs.
• Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.
• Knowledge of format, rules, procedures, and operations applicable to clerical assignments including correspondence preparation and review, telephone screening, file and records maintenance, mail processing, and general administrative work.
• Ability to locate, assemble, and compose information for routine reports, inquiries, and nontechnical correspondence.
• Ability to communicate effectively, both orally and in writing, using tact and courtesy.
• Ability to read and become thoroughly familiar with AFI-36-3009, M&FRC program desk guides, AFFIRST Training guides, and TAP ACCESS database systems.
• Ability to complete OPSEC Awareness Training (GS130.16 course) within 30 days of start date.
• Eligibility to obtain base vehicle passes and Personal Identity Verification (PIV) for Minot AFB access.
• Ability to pass background check for network access via TASS system.
• Ability to report to work within 14 days of contract award.

Nice To Haves

• Knowledge of and/or experience with Air Force terminology.
• Previous experience working in military office environments or supporting military customers.
• Experience with Air Force Family Integrated Results and Statistical Tracking System (AFFIRST).
• Experience with Transition Assistance Program (TAP) operations or similar military support programs.
• Previous experience serving as a Records Custodian or managing records per federal regulations.
• Familiarity with Air Force Instructions (AFIs), particularly AFI-36-3009, AFI 33-322, AFI 31-401, and AFI 31-101.
• Experience working at Minot Air Force Base or familiarity with installation operations.

Responsibilities

• Perform Transition Assistance Program (TAP) data entry and maintain individual customer records using the Air Force Family Integrated Results and Statistical Tracking System (AFFIRST) and TAP ACCESS database systems.
• Provide front desk customer service, greet visitors, receive telephone calls, screen calls and visitors, and refer to appropriate staff or offices based on knowledge of M&FRC programs and operations.
• Serve as the primary Records Custodian for M&FRC, establishing, maintaining, purging, and disposing of office records and files in accordance with Air Force Instruction (AFI) 33-322, Records Management Program and Air Force Records Disposition Schedule.
• Use Microsoft Office, Access, and Excel to produce documents, create and maintain databases, prepare reports, and perform office automation functions including word processing, spreadsheet management, and graphics creation.
• Prepare, review, and edit a wide variety of recurring and nonrecurring correspondence, reports, and documents, ensuring correct grammar, spelling, punctuation, capitalization, and format.
• Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives. Screen mail and electronic messages, establish suspense dates using automated schedulers, and track compliance.
• Maintain M&FRC Outlook appointment calendar, schedule meetings, and coordinate activities.
• Ensure customers complete Statement of Understanding (SOU) forms and other required intake documentation.
• Provide information to potential patrons on types and availability of M&FRC programs and services, demonstrating appropriate public relations skills.
• Establish, update, and maintain office records including time and attendance records, requisition office supplies, update tracker and suspense files, and perform various clerical duties supporting organizational operations.
• Assist in developing training aids, provide hands-on training to office members, and perform troubleshooting of system and software problems.
• Transmit and receive documents electronically using networked computers and workstations.

Benefits

• Medical, Dental & Vision Coverage – Coverage for eligible employees and family through CareFirst and VSP.
• Paid Time Off – PTO granted in accordance with contract requirements.
• Paid Holidays – 11 federal holidays observed annually.
• Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included.
• 401(k) Retirement Plan – Competitive plan managed through Ameritas .
• Professional Training – Formal training provided as required, with additional learning opportunities based on role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed