Administrative Support Professional

One80 • Cleveland, OH

2d • Onsite

About The Position

We are seeking a highly professional Administrative Support Professional to join our team. The ideal candidate will be articulate, highly skilled, motivated, and a positive individual that enjoys multi-tasking and handling several projects at once. The Administrative Support Professional will assist with providing switchboard coverage, and general office support to our Enrollment team coupled with making decisions based on customer, employee, and company best interests.

Requirements

• High school diploma or general education degree (GED) required, or two to three years related experience and/or training, or equivalent combination of education and experience.
• Ability to read and comprehend instructions, routine correspondence, and memos.
• Ability to write routine reports and correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• 2+ years of experience using Microsoft Outlook, Word, Excel, and PowerPoint.

Nice To Haves

• Experience using MS Access is a plus.

Responsibilities

• Provide general office support, including reception/front desk coverage, copying, imaging, faxing, filing, and contact management.
• Answer and direct incoming calls to Customer Service Representatives.
• Greet and assist guests entering the office.
• Make appropriate decisions regarding how to redirect and respond to customers on hold, in high volume inbound call situations.
• Assist with account implementation, including account set-up and file preparation.
• Prepare solicitation and conversion mailings, including customization of letter templates, and coordination with clients to obtain lists, approvals, and final materials.
• Provide ongoing support and research for escalated customer service issues.
• Prepare, analyze and distribute reports.
• Update and maintain client files.
• Support client marketing activities, including file clean-up, solicitation processing and DNS file creation and up-loads.
• Provide general meeting preparation and support.
• Communicate effectively via phone and e-mail with internal and external clients.

Benefits

• equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED