Administrative Support III

City of Alexandria • Alexandria, VA

1d • Onsite

About The Position

The Administrative Support III is the first point of contact for clients and visitors who check-in at the front desk or call by phone. This position requires the exercise of good judgment in the application of prescribed procedures and methods to routine matters, attention to minute detail and extreme punctuality. The work may be performed under close or general supervision by an immediate supervisor.

Requirements

• Thorough knowledge of office terminology, procedures and equipment and basic arithmetic and English
• Good knowledge of elementary bookkeeping
• Skilled in communicating courteously and effectively, both verbally and in writing, with a diverse public
• Ability to follow complex, verbal and written directions
• Ability to get along well with others
• Ability to maintain complex-clerical records and prepare reports from such records
• Ability to make decisions in accordance with laws, ordinances, regulations and established procedures where errors could easily result in adverse public reactions or additional costs to the City government
• High School Diploma or GED
• Three years of responsible clerical experience, including one year of experience at the level of Administrative Support II
• Any equivalent combination of experience and training which provides the required knowledge, skills and abilities
• At least three years of professional experience working with Microsoft Office
• At least one year of experience with Purchase Card usage/administration
• Must have a valid driver's license
• At least two (2) years of experience in an Administrative Support or similar type position

Nice To Haves

• Two-year college degree
• One or more years of experience in a capacity working around persons with mental disabilities
• At least one year of experience in communicating courteously and effectively, both verbally and in writing, with a diverse public
• Bilingual

Responsibilities

• Provides outstanding customer service to callers and visitors
• Maintains daily, monthly, and annual records
• Maintains complete, organized, accurate and up-to-date databases
• Answers the main and emergency phone lines, screens and directs incoming calls to the appropriate staff
• Position fill and backup support for other Administrative Support position
• Receives the public, answers their questions, and notifies staff of client arrivals
• Collects payments from consumers, enters payments in the system, and provides a receipt
• Protects confidential material, keeping it out of eyesight of consumers or unauthorized staff
• Provides feedback to supervisor on any problems, trends, or ideas to improve front desk operations
• Manages conference room reservations; responds to requests & inquiries regarding conference rooms availability
• Drives city vehicles for business reasons such as to the carwash and Fleet Services for maintenance
• Schedule, confirm, and cancel appointments for the Psychiatric Division
• Order supplies
• Performs related work as required

Benefits

• The City of Alexandria is an Equal Opportunity Employer and values diversity in its workforce. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, military status, or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED