Administrative Support I

Aston Carter•San Francisco, CA

6d•Onsite

About The Position

The Administrative Support I role provides critical back-end support for medical and pharmacy finance operations, with a primary focus on mailroom activities, insurance claim mailing, and refund processing. The employee sorts and organizes incoming mail, prepares and mails insurance claim forms, and matches physical refund checks with their corresponding letters to ensure accurate and timely financial communications.

Requirements

Strong organizational skills with the ability to manage and prioritize multiple mail and administrative tasks.
Demonstrated critical thinking skills to triage and route incoming mail to the appropriate parties.
High level of accuracy and attention to detail in handling mail, claims, and refund checks.
Ability to work under limited onsite supervision while maintaining reliability and accountability.
General computer literacy sufficient to perform basic administrative and documentation tasks.
Basic familiarity with office productivity tools such as the Microsoft Office suite.
Minimum of 1 year of relevant experience in an administrative, mailroom, or similar support role.
Comfort using basic Microsoft Office applications, including word processing and spreadsheets.

Nice To Haves

Experience in a medical, healthcare, or pharmacy-related environment is a plus.
Prior exposure to accounts receivable or finance support functions is beneficial.
Interest in learning and growing within a healthcare-focused administrative and finance setting.

Responsibilities

Sort, tag, and organize all incoming physical mail, including refunds and related documentation, and triage items to the appropriate responsible parties using sound judgment.
Print and mail insurance claim forms prepared by the team, ensuring all documents are accurate, complete, and sent to the correct recipients.
Match physical refund checks to their corresponding letters, print the letters, stuff them into envelopes with the checks, and mail them out in a timely manner.
Handle back-end finance-related mail processes for medical and pharmacy operations, including sending mail, uploading documents, and managing refund correspondence.
Maintain high levels of accuracy and organization in all mailroom and administrative tasks to support financial workflows.
Use critical thinking to determine the correct routing, prioritization, and handling of various types of incoming and outgoing mail.
Participate in miscellaneous administrative tasks such as printing refund documents and supporting related finance and mailroom activities.
Attend and contribute to meetings and small projects associated with mailroom and back-end finance operations.
Work effectively under limited onsite supervision and communicate with supervisors or managers as needed regarding workflow, issues, or process improvements.
Use basic computer systems and office software to track, upload, and document mail and refund activities where required.