Administrative Support Associate, Full Time - 59th Street

Macy's•New York, NY

2d•Onsite

About The Position

The Administrative Support Colleague (ASC) supports the GM and the Customer Experience, executes store administrative functions and supports the People Strategy. The ASC is both customer and colleague facing and has responsibility for providing a great customer experience and delivering high touch organization and communication skills that support total store and HR initiatives and functions.

Requirements

High School Diploma or equivalent required
1-2 years related experience
Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners
Ability to effectively plan and execute strategies
Ability to monitor and maneuver workflow to achieve priorities
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Responsibilities

Serve as gatekeeper for GM schedule and point person for escalated customer/employee issues.
Provide an exceptional customer experience by ensuring both the in-store and online customers are always the top priority.
Service customers who visit the Executive Office / Store Manager office for assistance.
Respond and address customer concerns quickly whether in person, TUWYT or NPS feedback.
Participate in the production of the store daily communication newsletter.
Produce GM required correspondence.
Floor present as needed to support store.
Will be required to work a schedule equivalent to a Selling Leader.
Assist with development and update of executive schedules.
Execute travel planning and expense report coordination for GM.
Manage all Conference Calls, Skype meetings and other meetings.
Maintain awareness of all business plans and initiatives involving all store participation.
Develop and maintain all store reports.
Demonstrate ability to analyze reports, continually improve upon them and provide appropriate versions for visits, leadership meetings and special projects.
Primary responsibility for Cash Office functions
Assists store management in sourcing applicants through online resources and in-store referral program.
Ensure payroll functions, including requesting final pay (where applicable), are maintained and processed.
Assist in Professional Development Review process; input scores, print and distribute reviews, follow up for completion and submission for record retention process.
Ensures People Leader completion of review and goal setting processes (60/90 PDR, ACE, annual goals)
Oversees candidate management process including recruiting, modern hire interview, candidate correspondence, and coordination of onboarding
Retains documents through Imaging Documenting System and in-store hires
Plans and executes recognition activities and all-store communication meetings
Culture Pulse Survey – drive colleague participation in Culture Pulse Survey
Manages schedule edits for the BSMs during the transitions to “No Edits”