Administrative Support Assistant

h betti industries • Henderson, NV

1d • Onsite

About The Position

The Administrative Support Assistant is responsible for overseeing and coordinating the day-to-day activities within an organization. This role involves managing processes, implementing efficient systems, and ensuring that different departments work cohesively.

Requirements

• High School Diploma or equivalent required.
• 1-2 years previous office required.

Nice To Haves

• Experience with ordering parts and processing returns.
• ASW experience.
• Viewpoint experience.

Responsibilities

• ASW order entry: customer property repair, service repairs, storage tickets, etc.
• Follow up with manufactures/suppliers on service orders, open parts orders and updating status, eta’s and tracking information.
• Answering questions regarding parts orders, tracking, status and eta’s.
• Responding to or making sure responses are handled via various group emails. (540 Equipment status, Purchasing, etc.)
• Assist with maintaining excel prep lists and refurbishment lists for the Henderson, NV branch open orders.
• Assist with monthly equipment, mech and validator inventory.
• Assist with yearly parts inventory.
• Ordering parts for the shop which includes adding parts to ASW system, advance replacements, requesting follow ups on old purchase orders while updating spreadsheet.
• Overseeing inventory of general office supplies and request for restock.
• Entering trades on Trade in Power App and Betson Equipment Credit into ASW system.
• Assist in maintaining the open equipment orders portal including allocation requests from Trade in Power App, updating allocations based on reception notes, updating configuration for equipment orders.
• Taking GO SERNO notes (ASW system function) and equipment class conversions.
• Assisting with inventory corrections, movements, discrepancies.
• Assisting with customer service queue in the afternoons including transfers, occasional support or messages fielded.
• Clerical, administrative and warehouse activities such as receiving products, input, sorting, bills of lading and all other duties as assigned.
• Taking Henderson, NV meeting minutes.
• Overseeing credit card approvals for travel team.
• Handling freight claims.
• Back up for transportation by requesting freight, bill out equipment delivered or shipped, add work to shop queue (new or used), generating branch equipment orders.
• Verification of quality control process for equipment and trucks. (make sure pics are uploaded, truck checkout sheets, etc.)
• Provide admin support for technicians and installers by providing customer property repair and service repairs.
• Assist with collecting and returning defective advance replacement and loans items back to suppliers.
• Order parts as needed for refurbishing games.
• Adding parts to open service repairs as parts come in.
• Confirm that parts are in for a given asset and assign the asset to a technician.
• Assist with updating and maintaining open order portal daily.
• Process trade-in orders as needed and order parts for the refurbishment of the games.
• Perform additional duties as assigned.

Benefits

• Paid Holiday, Vacation, and Sick
• Medical, Dental, Vision, FSA, 401(k) with match, and numerous other benefit options available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED