Administrative Support Assistant: Department of Psychology - UTK

University of Tennessee•Knoxville, TN

21h•Onsite

About The Position

This position supports the function of the UT Psychological Clinic, and works closely with the Clinic Director, faculty, and students in day-to-day Clinic operations. This position provides customer service for the outside community seeking therapy and assessment and serves as a resource to the campus and community.

Requirements

High School diploma or GED
1 -2 years of experience in an administrative/office position
Knowledge of Microsoft Office suite and Adobe
Excellent administrative and organizational skills.
Excellent verbal and written communication skills.
Ability to work well with a diverse population of faculty, staff, students, and external constituencies.
Ability to work independently and as part of a team.
Ability to work under pressure, multitask, and set priorities.
Ability to maintain confidentiality.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Bachelor’s degree
2 – 3 years of experience in a medical office
Knowledge of Titanium EMR
Knowledge of SharePoint
Understanding of HIPPA guidelines

Responsibilities

Greet clients in the Psychology Clinic
Respond to questions regarding Clinic services and inquiries for information
Schedule clients using Titanium (TI) EMR (electronic medical records system)
Create and maintain client wait-list, and collect client information for entry into TI
Provide clerical support to Clinic Director, faculty, and students working in the Clinic
Provide referrals for outside providers, when necessary
Collect and provide documentation of payment for services provided.
Provide clients with account information regarding balances or credits.
Collaborate with Clinic Director, Clinic Coordinator and other Clinic staff members to adjust daily/weekly/monthly/yearly operations to serve clients and community.
Draft, create and edit Clinic documents and forms.