Administrative Support Assistant IV - Denver Fire Department
About The Position
About Our Job The Denver Fire Department (DFD) is seeking an Administrative Support Assistant IV to provide direct support to the Fire Prevention Division (FPD). The position will primarily support the licensing program, one of the Department’s revenue programs. Licenses are issued for the design, installation, modification, inspection, and testing of all life-safety and conveyance systems and equipment. Licenses are renewed annually. This position supports the licensing process by ensuring applications are accurately reviewed, processed, and maintained in compliance with regulatory requirements. This position is a great opportunity if you like working in a fast-paced, customer-service environment, interfacing with the public. Work hours are 7:00 a.m. to 3:30 p.m., with in-person attendance required. Limited hybrid work opportunities may be available upon successful completion of the probationary period. This position is based at 745 W. Colfax Ave., Denver, CO 80204. The Administrative Support Assistant IV performs the following duties:
Requirements
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
- License/Certifications: By position, requires a valid Driver's License at the time of application
- By position, requires certification or licensure related to area of work at the time of application or by the completion of probation
- Licenses and certifications must be kept current as a condition of employment
Nice To Haves
- Proficiency in Microsoft Word, Excel, and Outlook
- Able to quickly learn and navigate multiple complex systems and software platforms
- Strong customer service experience (2+ years) with the ability to effectively engage diverse communities
- Positive, adaptable mindset with a willingness to learn and grow
- Experience with cashiering or payment processing functions
- Excellent verbal and written communication skills with strong attention to detail and accuracy
- Reliable, collaborative team player
- Ability to perform effectively in a fast-paced, high-volume environment with flexibility to adjust to changing priorities and schedules
Responsibilities
- Provide effective and efficient customer service to both internal and external customers with a variety of administrative support assignments
- Interprets, applies, and explains procedures to internal/external customers related to functions including (but not limited to) data entry, accounts receivable, and business processes
- Respond to public inquiries, including by email and phone, collecting information, searching for answers, and responding with the utmost professionalism
- Supports daily cashiering operations by processing payments, maintaining and reconciling cash drawers, resolving discrepancies, depositing revenues, and entering transactions into the invoicing system
- Performs routine data entry and other office support functions as needed.
- Observes and complies with departmental policies and procedures, customer service quality standards, and compliance guidelines
- Assists as a back-up to all other revenue programs within the division and to the front desk
- Manage a heavy, multi-tasked workload
- Performs other related duties as assigned or requested
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
