Administrative Support Assistant II, Student Success Center

California State University System•Fullerton, CA

33d

About The Position

The College of Humanities and Social Sciences is committed in educating students to be culturally, globally, socially, historically, and environmentally astute, civically responsible alumni able to navigate an increasingly complex and interconnected world. We seek an exceptional individual to join our team as the Administrative Support Assistant II for the Student Success Center. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness. Under general supervision of the Director of Advising in the College of Humanities and Social Sciences, the Administrative Support Assistant II for the Student Success Center provides day-to-day clerical and administrative support to the center's staff, including the Director, Assistant Director, college advisors and experiential learning specialist. Make phone calls, answers phones, take messages, answer emails and is responsible for file maintenance. Schedules appointments, directs walk in traffic, and provides general assistance to students and visitors. Creates and maintains Microsoft Excel spreadsheets. Provides support by looking up course schedules, student schedules, degree audits, and prepares documents for appointments as requested. Coordinates the registration and check-ins for the college orientation days. Responsible for keeping the office supply inventory. Assists with planning and setting up events and workshops. Provides support with the master calendar for events within the center. Prepare documents for meetings. Other duties as assigned.

Requirements

High School diploma or the equivalent and three years of experience in general office, clerical or secretarial work or the equivalent.
General working knowledge of applicable university infrastructure, policies, and procedures.
Thorough knowledge of office methods, procedures, practices, and equipment.
Thorough knowledge of English grammar, punctuation, and spelling with demonstrated competence in effectively presenting standard information in writing.
Ability to learn, interpret independently, apply, and identify deviations from a variety of complex policies and procedures.
Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions.
Ability to perform arithmetic functions of a transactional nature, including tracking and comparing data.
Ability to work on the front line, with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills.
Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
Basic typing and keyboarding skills.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.
A valid California driver's license.

Responsibilities

Provides day-to-day clerical and administrative support to the center's staff, including the Director, Assistant Director, college advisors and experiential learning specialist.
Make phone calls, answers phones, take messages, answer emails and is responsible for file maintenance.
Schedules appointments, directs walk in traffic, and provides general assistance to students and visitors.
Creates and maintains Microsoft Excel spreadsheets.
Provides support by looking up course schedules, student schedules, degree audits, and prepares documents for appointments as requested.
Coordinates the registration and check-ins for the college orientation days.
Responsible for keeping the office supply inventory.
Assists with planning and setting up events and workshops.
Provides support with the master calendar for events within the center.
Prepare documents for meetings.
Other duties as assigned.