Administrative Support 2

The Florida Bar•Tallahassee, FL

1d•$0 - $33,776•Onsite

About The Position

The Administrative Support 2 position at ACAP in Tallahassee, FL involves receiving and responding to written and telephone inquiries regarding attorney conduct. The role includes answering and routing intake calls, providing public information to callers, and entering data into a database. This position requires a high school diploma or equivalent and two years of administrative experience. Fluency in Spanish is preferred.

Requirements

High School Diploma (or its equivalency).
Two (2) years of administrative experience.
Professional office procedures and practices
Administrative principles and procedures
Use of computers, printers, facsimile machines, copiers, scanners
Professional telephone etiquette
Correct spelling, punctuation, and grammar usage
MS Word
MS Excel
MS Outlook
Database input
Multi-task
Think logically and effectively problem solve
Interpret TFB policies and procedures
Organize and prioritize work
Demonstrate initiative in group projects and individual settings
Tactfully manage difficult situations
Communicate effectively and professionally, both verbally and in writing
Operate well under pressure and in a team atmosphere
Consistently provide an excellent service-oriented attitude
Learn The Rules Regulating The Florida Bar
Sit for long periods of time
Hear and converse over the telephone
Key/work frequently on a computer
Lift 5 to 10 lbs

Nice To Haves

Fluency in Spanish

Responsibilities

Answers Attorney Consumer Assistance Program (ACAP) hot-line calls and responds to inquiries concerning the conduct of Florida attorneys.
Provides general information regarding the grievance process, as well as alternatives to disciplinary programs including information on The Florida Bar's mediation and fee arbitration programs.
Refers misdirected callers to other departments or agencies.
Records and distributes phone messages to intake counsel.
Provides status updates to callers regarding open investigations.
Scans written inquiries and enters relevant data into database.
Forwards data for intake counsel to review.
Coordinates and mails correspondence and complaint forms.
Other duties as assigned.