Administrative Supervisor - Laboratory Client Services - Mount Sinai Hospital/Mount Sinai Corporate Office - Full Time/Days
About The Position
The Administrative Supervisor will be responsible for leading, coaching and developing their team to ensure successful customer service operations. This role will also assist in all client service functions such as responding to inquiries made by users of the Mount Sinai Laboratory regarding clinical test specifications and communicating patient’s test results and other data to healthcare professionals in a timely manner along with their team members. This role requires strong organizational, interpersonal and problem-solving skills, as well as the ability to lead, multi-task and communicate effectively are keys to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction. The LSR has access to confidential patient data available on the Lab Information System (LIS) and processes both incoming and outgoing telephone calls and faxes through an Automated Call Center program. The LSR must also have the ability to properly communicate with State and City health departments, as required by law. The LSR is responsible for monitoring customer service team performance, aid in the development of customer service policies and procedures, train and mentor customer service staff, handle customer complaints and inquires and identify customer service trends and recommend process improvements. In addition, the LSR performs duties related to problem discovery and resolution and works closely with the supervisory staff in Central Accessioning and other departments within the Center for Clinical Laboratories. The LSR must also have a strong knowledge of computers and must be capable of learning data procurement through utilization of the Laboratory Information System.
Requirements
- Strong organizational skills
- Strong interpersonal skills
- Strong problem-solving skills
- Ability to lead
- Ability to multi-task
- Ability to communicate effectively
- Attention to detail
- Commitment to achieving consistent customer satisfaction
- Ability to properly communicate with State and City health departments, as required by law.
- Strong knowledge of computers
- Capable of learning data procurement through utilization of the Laboratory Information System.
Responsibilities
- Leading, coaching and developing their team to ensure successful customer service operations.
- Assisting in all client service functions such as responding to inquiries made by users of the Mount Sinai Laboratory regarding clinical test specifications.
- Communicating patient’s test results and other data to healthcare professionals in a timely manner along with their team members.
- Monitoring customer service team performance.
- Aiding in the development of customer service policies and procedures.
- Training and mentoring customer service staff.
- Handling customer complaints and inquiries.
- Identifying customer service trends and recommending process improvements.
- Performing duties related to problem discovery and resolution.
- Working closely with the supervisory staff in Central Accessioning and other departments within the Center for Clinical Laboratories.
- Communicating with State and City health departments, as required by law.
Benefits
- Strength through Unity and Inclusion
- Commitment to fostering an environment where everyone can contribute to excellence.
- Common dedication to delivering outstanding patient care.
- Opportunity to become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation.
- Encouragement to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
- Commitment to fostering a workplace where all employees feel valued, respected, and empowered to grow.
- Striving to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization.
- Expectation for leaders to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences.
- Dedication to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally.
- Equal Opportunity Employer
- Compliance with all applicable federal civil rights laws.
- Commitment to not discriminating, excluding, or treating individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
- Deep commitment to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
- Goal to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
