Administrative Supervisor/Hub Clinical Care Coordinator (Hub C3) - Care Navigation (Per diem)
About The Position
The Administrative Supervisor / Hub C3 serves as a central operational and administrative resource for hospital-wide operations, coordinating patient flow, capacity, and resource utilization to support safe, efficient, and effective patient care. The position provides administrative oversight and coordination of hospital operations, including patient placement, admissions, transfers, discharges, staffing coordination, and resource allocation in collaboration with nursing, medical staff, and other operational departments. The role maintains responsibility for assigned administrative functions and serves as an operational resource to hospital leadership and departments. During after-hours periods or when hospital administration is absent, the position exercises delegated administrative authority to address operational and administrative concerns, coordinate responses, and escalate issues, including Incident Command and HEART-line matters as necessary. The position supports organizational priorities through communication, collaboration, problem resolution, and coordination of hospital-wide resources to promote patient safety, operational efficiency, and an exceptional patient experience.
Requirements
- Possess a current State of California RN license.
- Hold American Heart Association Healthcare Provider BLS certification.
- Possess management, administrative supervisor, charge nurse, or “spoke” C3 experience within the past three years.
- Have broad clinical expertise to evaluate patient diagnoses, treatment plans, and outcomes using established criteria.
- Know regulatory and accreditation requirements affecting hospital operations, including reportable events, informed consent, patient rights, and required notifications; recognize potential regulatory concerns and escalate appropriately.
- Demonstrate effective communication, customer and public relations skills.
- Be able to work as an integral member of the interdisciplinary assessment team.
- Demonstrate strong organizational skills.
- Pass orientation and the initial competency assessment before independently being assigned patients requiring the applicable skill, and complete and pass all annual competencies.
Nice To Haves
- Five years of current acute care hospital experience preferred.
- Critical care experience desired.
- Knowledge of financial reimbursement and state, federal, and commercial insurance requirements preferred.
- Knowledge of community resources preferred.
- Acute hospital case management experience preferred.
- Utilization Management experience preferred.
- Bachelor’s degree in nursing preferred.
Responsibilities
- Exercise delegated administrative authority during after-hours periods or in the absence of hospital administration, providing operational oversight, coordinating resolutions, and escalating concerns to appropriate leadership.
- Use clinical knowledge to plan, coordinate, and prioritize hospital-wide patient placement activities.
- Anticipate, identify, and address barriers to system-wide patient flow, escalating issues as appropriate.
- Coordinate patient placement and cohorting according to patient status, required services, and established clinical and operational criteria.
- Identify specialized care or resource needs affecting placement, including bariatric equipment, isolation requirements, fall precautions, and language services, and coordinate with appropriate teams.
- Review proposed admissions and transfers for alignment with patient-status, level-of-care, and placement criteria, escalating concerns through appropriate pathways.
- Monitor real-time information and operational intelligence from Care Logistics and intervene as needed to meet organizational efficiency goals.
- Collaborate with Unit C3 to anticipate and facilitate timely unit progression and discharges.
- Share anticipated census, acuity, admissions, discharges, and capacity needs with the Staffing Coordinator and operational leaders to support proactive staffing planning.
- Assist the Order Coordinator in prioritizing ancillary testing and procedures to facilitate system-wide throughput.
- Consult with and educate medical staff regarding patient status, bed placement, payor requirements, and resource utilization.
- Coordinate death management activities, including verifying restraint use within 24 hours before death, ensuring appropriate reporting, and coordinating with mortuaries, donor networks, and EVS for patient release.
- Provide objective, timely communication about operational barriers and facilitate resolution through the appropriate chain of command.
- Facilitate communication during facility-wide emergencies by coordinating notifications and communication pathways, maintaining awareness of hospital flow and operational status, and escalating concerns to operational leadership, the HEARTline, Risk Management, or the Incident Commander on-call.
- Serve as a communication and situational-awareness resource for the Incident Commander and hospital operations.
- Complete assigned chart audits and compliance reviews related to hospital operations, regulatory and accreditation requirements, patient safety, and organizational standards; identify and escalate variances and support follow-up.
- Perform other duties as assigned within the scope of the position, demonstrated competency, and organizational need.
- Remain calm and professional in challenging situations, use de-escalation and active listening skills, resolve issues objectively, and deliver exceptional customer service.
