Administrative Specialist

Maricopa County•Phoenix, AZ

4d•$20 - $31

About The Position

The Administrative Specialist performs complex administrative work and serves as the main point of contact for families in Juvenile Court. The Administrative Specialist will establish continuous methods of communication with the Juvenile Court Administration and with families involved within the court system. About The Superior Court: The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time . We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Requirements

High School Diploma or GED
Two (2) years of responsible clerical and/or administrative experience
An equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.
Knowledge of: Customer service principles
Office practices, procedures, and processes
Microsoft Office Suite, e.g., Outlook, Excel, Word, and PowerPoint
Skill in: Operating various office equipment and machines
Communicating effectively; both verbally and in writing
Using critical thinking skills to perform work functions accurately and professionally
Ability to: Maintain high levels of professionalism, confidentiality, and cultural sensitivity in all interactions
Process and handle confidential information with discretion
Plan, organize, and maintain workflow.
Work independently and/or as part of a team.
Exercise discretion in handling and working with sensitive and/or confidential information.
Establish and maintain effective working relationships.
Use effective time management skills to handle multiple tasks at one time
Excel in a high volume and time sensitive work environment
Problem-solve a variety of situations

Nice To Haves

Knowledge of the child welfare system
Associate's degree

Responsibilities

Provides a variety of moderately complex customer service on the telephone or in person; explains policies, procedures, and regulations.
Receives, sorts, reviews, and processes specialized paperwork, forms, letters, and memos, reviewing then for sufficiency of information, conformity, completeness, timeliness, and all required documents.
Provides information, instruction, and assistance to the public, other agencies and/or other County employees.
Responds to inquiries and concerns from the public and other agencies; resolves complaints.
Enters, edits, and retrieves data from a variety of electronic systems; may verify accuracy of lower-level employees' work.
Creates, updates, and maintains moderately complex spreadsheets, databases, and reports.
Determines and computes fees; receives, verifies, and accounts for checks, money orders, credit and cash payments made in person or by mail; reconciles and balances monies received against transaction totals.
Schedules appointments and meetings for individuals and groups; prepares meeting material and attends meetings as necessary.
May explain how to perform their work to others.
Performs other duties as assigned.