Administrative Specialist

Eagle Metal Products • Farmers Branch, TX

2h • Onsite

About The Position

Eagle Metal is a leading manufacturer of connector plates and provider of truss and panel design software nationwide. We’re proud to be a growing company rooted in two core values: a Warrior’s Spirit — to work hard, innovate, and persevere — and a Servant’s Heart — to treat others with respect and always give that extra effort to help customers succeed.

We’re currently seeking a detail-oriented and trustworthy Administrative Specialist to support our our administrative work in our Dallas office. This role is ideal for someone who is organized, can multi-task. Some some experience/background with software support/customer support or ticketing system assistance is a plus.

Requirements

• High school diploma or equivalent
• Minimum of five years’ experience in administrative or support roles
• Demonstrated proficiency in Microsoft Office Suite; ability to learn proprietary systems (EMS)
• Tech savvy
• Excellent written and verbal communication
• Strong organizational skills and attention to detail
• Proven ability to manage sensitive and confidential information with discretion
• Dependability, flexibility, and professionalism in high-trust, high-responsibility settings
• Embodiment of a Warrior’s Spirit and a Servant’s Heart in daily work

Nice To Haves

• Some some experience/background with software support/customer support or ticketing system assistance is a plus.

Responsibilities

• Answer phones and direct phone traffic
• Assist with software support ticket management and flow
• Coordinate with support department on serving in an administrative function for various projects, including vendor management and scheduling and some reporting
• Opportunity to learn and assist with support calls
• Assist with customer communication and feedback for softrware support
• Receive and process vendor invoices
• Keep track of and order office supplies and consumables
• Assist in performing office administration duties
• Assist in other data collection and reporting, as assigned
• Complete other administrative tasks, as assigned
• Assist in planning and running company events
• Assist assigned department with administrative duties, that may include mailing, compliance, scheduling or other assigned tasks.
• Direct assignments of recurring reporting, such as receivables, collections, POs, etc.
• Performs other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED