Administrative Specialist

Choice Rehab LLC•Colorado Springs, CO

3d•Onsite

About The Position

The Administrative Specialist in the Hospice facility plays a critical role in ensuring the smooth and efficient operation of front office activities within a healthcare setting. This position is responsible for managing patient interactions, coordinating appointments, and maintaining accurate records to support clinical and administrative staff. The role demands a high level of organizational skill and attention to detail to handle sensitive information and facilitate communication between patients, healthcare providers, and other departments. By effectively managing front office operations, the Administrative Specialist contributes to an enhanced patient experience and supports the overall mission of delivering quality healthcare services. This position requires adaptability, professionalism, and a commitment to maintaining confidentiality and compliance with healthcare regulations.

Requirements

High School Graduate (College Preferred).
One-year general office experience preferred.
Computer skills preferred, excellent interpersonal and organizational skill. Knowledge of medical terminology preferred.
Reliable transportation and valid and current auto liability insurance.

Responsibilities

Answer incoming calls and assist as necessary.
Serves as "in person" receptionist for all guests and front door traffic to the office.
Serves as primary contact in obtaining supplies/services from office vendors, e.g., office supplies and printed materials.
Processes incoming and outgoing mail, including receiving deliveries and preparing outgoing shipments.
Schedule travel arrangements including hotel, car and meal reservations as required.
Maintain master office location list as needed including phone #’s and points of contact.
Assist with meeting planning and development of special events and conferences as needed.
Provide clerical support to the Marketing Department and leadership team as needed.
Order plants/flowers as directed for bereavement and miscellaneous occasions.
Provides excellent customer service, along with a can-do, willing attitude.
Provides computer support and data entry, as needed.
Promotes the agency's philosophy and mission by presenting a positive image to patients/families, physicians, and community agencies.
Provides effective communication to patient/family, team members, and other health care professionals and maintains confidentiality.