Administrative Specialist

Customers Bank•Providence, RI

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do: Support the residential mortgage lending VP, Business Administration & Acquisition Manager, in all administrative departmental duties including the following Quality Control oversight NMLS & Safe Act administration Government program lender recertification SBO and vendor management oversight Residential Mortgage procedure & policy Maintenance Department, weekly, monthly & quarterly reporting Commission payroll processing backup Sales support & CRA outreach documentation

Requirements

A minimum of 3-5 years of experience in residential mortgage operations.
Highly proficient in Microsoft 365.

Nice To Haves

Familiarity with Residential Mortgage origination and servicing functions is helpful.
Lending program compliance exposure a plus.
Familiarity with ICE (formerly Encompass) LOS system is helpful.