Administrative Specialist

Logan A/C & Heat Services•Cincinnati, OH

20h•$18 - $20•Onsite

About The Position

Logan A/C & Heat Services in Cincinnati, OH is looking to hire a full-time Install Coordinator to schedule and coordinate new installations for our customers. Do you have experience in scheduling along with great customer service and looking for normal work hours ? Are you looking for work-life balance and a supportive growth-oriented environment? We offer benefits , including medical, dental, vision, health savings account, short term disability, long term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth. WHO IS LOGAN A/C & HEAT SERVICES? Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service. A DAY IN THE LIFE Why I Love My Job

Requirements

Bachelor's degree or equivalent plus 1-3 years of related experience
Knowledge of Word Processing software.
Microsoft Excel, Word, and Outlook are necessary
Excellent written and oral communication skills
Strong organizational and time management skills
Excellent organizational skills
Strong problem-solving skills
Attention to detail necessary

Responsibilities

Maintains customer records by updating account information
Takes inbound calls and makes outbound calls and schedules jobs logistically and profitably
Responsible for maintaining a high level of professionalism and courteousness with customers, installers/IA’s, salesman and other employees and working to establish a positive rapport
Resolves product or install problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Schedule installs
Complete process purple
Process payments daily for installs
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Primary facilitator for gas line installs from start to finish in a timely manner
Assists in on call rotation for scheduling installs
Follow up on outstanding money owed to Logan Services and provide update to Accounts Receivables monthly
Follow up on outstanding permits in a timely manner
Updates and maintains permit templates in GoFormz
Responsible for facilitating and/or delegating direct mail pieces for daily completion
Manages installers Saturday availability and time off requests approved by Field Install Supervisor
Assistance with weekly payroll and permit verification
Provide IT support to technicians, installers and salesman as it relates to Service Titan, Wells Fargo or Synchrony
Assists supervisor with projects, new ideas and upkeep of current reference sheets
Communicates and collaborates effectively with Logistics