Review Administrative Specialist
MountainSeed Appraisal Management LLC•Atlanta, GA
•$20 - $22•Remote
About The Position
The Administrative Specialist position is responsible for preparing files for reviewers and ensuring timely delivery to clients. This role involves logging information into a tracking system, updating clients, and maintaining professional communication and problem-solving skills. The specialist will also handle reviewer issues and escalated service requests from team leads and managers.
Requirements
- 1 + years of experience in the banking or real-estate appraisal industry
- Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system.
- Technological literacy and mastery of navigating web browsers and basic office software such as Outlook, Excel, and Word.
- Comfortable working remotely with continuous focus on self- and company-improvement.
Nice To Haves
- Some technological knowledge of AI, Copilot and Claude AI.
Responsibilities
- Ensure the correct Appraisal Report and Appraiser Invoice is uploaded into the platform.
- Work closely with the Review Coordinator, Team Lead, and/or Manager on pertinent issues.
- Promptly update the client when an update is received from the reviewer.
- Promptly update the reviewer when an update is received from the appraiser.
- Run Compare Docs when revised appraisal is received, upload to the order and advise the reviewer.
- Manage daily review workload for team to ensure reports are on track to be delivered to the client by the due date. Send follow up messages, make phone calls as necessary.
- Deliver courteous and professional customer service with the goal of exceeding customer expectations.
- Respond to or appropriately escalate system messages and/or issues from Administrators, Clients, Reviewers, and Appraisers.
- Answer phone calls, retrieve voicemails, respond to emails, and utilize Microsoft Teams for instant messaging.
- Handle Special Projects as assigned by Team Lead and/or Manager.
- Attend/participate in weekly L10 meeting.
Benefits
- 3 weeks of PTO
- 13 company paid holidays
- paid parental leave
- flexible work environment
- Medical plans begin the first of the month after 30 days of employment
- Dental plans begin the first of the month after 30 days of employment
- Vision plans begin the first of the month after 30 days of employment
- 401K plans begin the first of the month after 30 days of employment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
