Administrative Specialist

Total Education Solutions • Fairlawn, OH

23d • $15 - $21

About The Position

We are seeking a highly organized, compassionate, and detail-oriented Administrative Specialist to join our team. This role is essential in supporting our therapists, families, and clinical operations. The Administrative Specialist will serve as a primary point of contact for families, assist with scheduling and documentation, coordinate insurance and authorization processes, and help maintain accurate records. The ideal candidate thrives in a fast-paced healthcare environment, communicates professionally, and enjoys working with children and families.

Requirements

• Associate’s degree required; Bachelor’s degree preferred
• 2–3 years of experience in a medical, education, or therapy-based office setting
• Strong multitasking skills and ability to manage competing priorities
• Self-directed with the ability to meet deadlines in a dynamic environment
• Ability to travel between multiple sites
• Valid driver’s license and personal auto insurance (25/50k liability)
• Ability to pass FBI and DOJ background checks
• Current TB test (within the last 6 months)

Responsibilities

• Greeting and assisting families in person and by phone
• Scheduling therapy appointments and managing calendars
• Supporting insurance verification and authorization processes
• Maintaining accurate patient records and completing data entry
• Communicating with therapists, caregivers, and school partners
• Assisting with billing coordination and general office operations

Benefits

• Competitive total compensation package
• Merit-based annual raises
• Exceptional onboarding, mentorship, and ongoing training
• Intentional professional growth plans—we proudly promote from within
• Dedicated leadership support and a collaborative team culture
• Medical, dental, and vision insurance + $25,000 life & AD&D insurance (if eligible)
• Generous PTO
• Retirement plan and medical/dependent flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees