Administrative Specialist (05262)

State of Montana • Great Falls, VA

1d • Hybrid

About The Position

The Administrative Assistant supports the Child Support Services Division in its mission to secure financial and medical support for children through parental obligations. This role processes and reviews child support applications, conducts initial case research, and ensures accurate coordination with applicants, agencies, and Vital Statistics offices. The position also provides essential administrative and customer service support, including responding to public inquiries, maintaining records, and serving as backup to the Administrative Support Supervisor. Why Join DPHHS Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience. This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy. This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.

Requirements

• Knowledge of program support processes, procedures, and methods.
• General knowledge of federal and state program rules and policies.
• General knowledge of Department of Public Health and Huma Services programs.
• Excellent communication, time management, and customer service skills. Strength in public speaking.
• Ability to be resourceful and take initiative when needed.
• Ability to identify and solve problems.
• Bachelor’s degree in business, accounting, public administration, human services, social services, or a related field.
• Two years of job-related experience.
• Other combinations of education and experience may be considered on a case-by-case basis.

Nice To Haves

• Knowledge of public assistance eligibility, services, and systems.

Responsibilities

• processes and reviews child support applications
• conducts initial case research
• ensures accurate coordination with applicants, agencies, and Vital Statistics offices
• responding to public inquiries
• maintaining records
• serving as backup to the Administrative Support Supervisor

Benefits

• healthcare coverage
• retirement plans
• paid vacation
• sick leave
• holidays
• work/life balance
• eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees