Administrative Specialist III - TGA

Muckleshoot Indian Tribe•Auburn, WA

1d•$27 - $40•Onsite

About The Position

Under general supervision, provides a variety of clerical support services for TGA, such as providing specialized, technical or program-specific information. Provides outstanding front-facing customer service to all patrons/employees entering the TGA/Licensing area. Assists Licensing Investigators with licensing needs for vendors, employees, and potential employees of the gaming properties.

Requirements

High School diploma or GED.
Three (3) years of experience in an office/administrative environment.
One (1) year of accounting and cash handling experience.
One (1) year of Casino experience.
Skilled in basic accounting and mathematics.
Skilled in computer software applications relative to the position assignment.
Skilled in operation of standard office equipment, including personal computer, scanner/copier, fax machine, and a multi-line telephone.
Skilled in conflict resolution techniques.
Skilled in interpersonal and human relations.
Knowledge of general office principles and practices.
Ability to follow oral and written instructions.
Ability to handle sensitive and potentially volatile situations.
Ability to communicate effectively orally and in writing.
Ability to work independently.
Ability to learn and apply Agency ITRAK values.
Ability to learn Commission/Agency policies and procedures.
Ability to analyze data and problem solve.
Ability to prioritize workload and adapt to changes in workload demands.
Ability to maintain confidentiality.
Ability to follow through on assignments.
Ability to conduct research on a specific work assignment.
Ability to provide outstanding customer service, both in person and via telephone.
Must be able to pass a background investigation.
Must meet the criteria for a gaming license.
Must pass a pre-employment drug test.
A current and valid Washington State driver’s license is required at the time of appointment or at a time set by the Tribe.

Nice To Haves

Experience with NAV data entry software.

Responsibilities

Supports the Muckleshoot Tribal Gaming Agency by providing agency/commission specific information regarding established polices/procedures to internal and external customers via telephone, in-person, or in writing.
Assists the vendor licensing investigator with vendor applications, vendor data, and various other aspects of the vendor licensing process.
Provides outstanding in-person, telephonic, and electronic customer service at all times.
Perform moderate numerical calculations involving cashiering, in addition to accounts payable and accounts receivable data entry.
Refers various internal/external customer concerns regarding the licensing process to the appropriate department and/or individual.
Composes Agency signage and notifications for physical and electronic distribution and posting.
Inventories, and distributes supplies and/or equipment.
Basic receptionist duties to include answering a multi-line phone system, transferring calls to the appropriate party, taking messages and leaving voicemails when necessary.
Performs light routine maintenance on various office and Agency equipment such as the photocopier, coffee machine and soda fountain.
Assists outside agencies when appropriately requested to provide background information regarding current or previous vendor applicant background investigations.
Records, ships, and tracks incoming and outgoing parcels for shipment/delivery. Sorts and distributes both internal and external mail to the appropriate individuals.
Because of the Tribe's commitment to community service and the well-being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.