Administrative Specialist II - Sheriff's Office

King County•Seattle, WA

2d•Onsite

About The Position

This position provides administrative support to the King County Sheriff’s Office, Property Management Unit (PMU). It serves as the primary point of contact for customers, visitors, and staff, ensuring professional and responsive customer service. This is a civil service classified position. The recruitment and hiring process will be administered in accordance with King County Civil Service Rules. This recruitment will be used to fill the current vacancy at PMU and will also create an eligibility list for future Administrative Specialist II vacancies within the Sheriff's Office, valid for one year.

Requirements

A minimum of one (1) year of full-time administrative support and office experience.
Strong communication and interpersonal skills with the ability to provide program-specific information such as rules, regulations and policies; to customers via in-person, telephone, or written communications, including greeting visitors, screening calls, scheduling meetings, directing and responding to public and internal requests.
Demonstrated experience in conflict resolution, de-escalation and problem-solving techniques to resolve various matters (in-person, via telephone or other).
The ability to write clearly, proofread effectively, and manage documentation.
Strong initiative and accountability in tracking work assignments, prioritizing workload, adapting to changes and following through on assignments.
Maintaining records, using tracking systems for evidence and documenting releases.
Ability to carry out assignments using standard office equipment such as personal computer, copier, and multi-line telephone.
Experience with or knowledge of inventory procedures to order and distribute supplies/equipment, knowledge of basic accounting skills.
Good keyboarding skills with experience using Word, Excel, Outlook and database applications or other relevant software (minimum of 35 WPM).
Strong organizational and multi-tasking skills.
Maintaining confidentiality; skill in working with information that is highly sensitive in nature while practicing discretion.
Must pass thorough background investigation, including a polygraph.
Must be willing to work around potential allergens, narcotics, firearms, bodily fluids, and bio-hazardous and hazardous materials with proper training and personal protective equipment (PPE).
Physical requirements: bending, standing and lifting for potential training-related processes.
You must be a United States citizen, Lawful Permanent Resident, or deferred action childhood arrival (DACA) recipient.
You must have the ability to read, speak, and write in the English language fluently.
Verify that you do not meet any of the KCSO Automatic Disqualifiers.
You must be able to meet all KCSO background standards as listed in section 10.14 of the Civil Service Rules.

Nice To Haves

Two (2) years previous front facing customer service experience.
Two (2) years of experience answering telephone lines and facilitating call resolutions.
Previous experience with public sector, law enforcement, court, or legal experience.
Previous experience with public disclosure.
Knowledge of King County Sheriff's Office policies and procedures.

Responsibilities

Serving as the front office representative at PMU, acting as the primary greeting point for the public access window which serves the public, including those recently released from the justice system.
Providing customer service to both internal and external customers over the telephone, in writing and/or in person on matters that may be technical, complex or sensitive in nature, to include assisting customers with property releases and returns, facilitating communication between KCSO personnel and PMU customers, and following up on various processes.
Providing professional, empathetic support to individuals experiencing high stress, utilizing advanced active listening and tactical communication to de-escalate tension, restore trust, and deliver effective, collaborative solutions.
Assisting with scheduling and processing court ordered gun surrenders and releases as well as other property releases.
Composing and drafting documents, and/or correspondence; prepare paperwork and files, and organizing and filing documentation for various office processes.
Scanning and uploading case files, and other documents as needed, working in collaboration with the Records Unit for public disclosure requests.
Managing, tracking, and updating various databases.
Facilitating supply and product orders.
Providing specialized and/or technical program-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person.
Establishing, maintaining, modifying, tracking and/or retrieving information and compiling data that may require information searches through files, contracts, records, microfilm, maps or computer files, including spreadsheets and/or customized database applications.
Maintaining, tracking inventory, ordering and distributing supplies and/or equipment.
Composing, drafting, typing, proofreading and editing documents, contracts, and/or correspondence to ensure they conform to the appropriate use of the English language and established procedures.
Processing mail or information, responding to mail when appropriate; identifying priority and/or time-sensitive matters; and maintaining security and confidentiality.
Attending meetings and taking meeting notes.
Scheduling meetings and maintaining calendars for supervisors and/or programs.