Administrative Specialist II

State of North Carolina

1d•Onsite

About The Position

This position provides advanced administrative support to the Population Management Office, with a primary focus on coordinating virtual hearings for incarcerated individuals statewide and assisting with the safekeeper admission process. The role requires strong organization, professional communication, discretion, and independent judgment while working with a diverse group of stakeholders, including judicial officials, attorneys, court personnel, law enforcement agencies, DAC staff and leadership, and external partners.

Requirements

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

Proficiency with modern office procedures, technology, and equipment (e.g., Microsoft Office Suite, virtual meeting platforms)
Knowledge of judicial or quasi-judicial procedures
Familiarity with criminal justice or correctional processes
Ability to maintain confidentiality and handle sensitive information with discretion
Strong written and verbal communication skills, with the ability to engage professionally with diverse audiences
Sound judgment in interpreting and applying policies and procedures
Ability to manage multiple priorities and perform effectively under pressure
Proven ability to build and maintain effective working relationships with federal, state, and local officials

Responsibilities

Manage and maintain the statewide virtual hearings calendar for all correctional facilities
Schedule and coordinate virtual hearings, ensuring proper notice, connectivity, and participation.
Serve as a liaison between DAC facilities and external stakeholders, including judges, attorneys, clerks of court, and law enforcement.
Troubleshoot scheduling conflicts and ensuring necessary resources (e.g., technology and space) are in place.
Track and document hearings, attendance, outcomes, and any technical issues.