Administrative Specialist I - Cherry Hospital

Health & Human Services•Wayne County, NC

17h•Onsite

About The Position

This position will be assigned to the Screening and Admission Department. This position serves as a key role in supporting the hospital's referral and admissions process. The major purpose of this position is to take referrals from community Emergency Departments/jails/inpatient hospitals and other agencies. Referral information is reviewed and referral agencies are contacted and information is verified or additional information is obtained to complete referrals to admit patients once accepted to this hospital/facility. This position involves answering the phone, gathering referrals and legal information specific to the Admission Process and other duties as assigned. Friendly and positive customer service and communication is essential to this position to ensure an ongoing working relationship with both internal and external customers and consumers. It also includes gathering demographic information from patients, family, significant other and/or referral sources to create a medical record as well as entering information into state/hospital database and/or electronic medical record. Assists Nursing, Psychiatrist, MD as requested/assigned to complete admission paperwork. Responds to inquiries about hospital admission procedures. Provides information to inquirers regarding commitment process, Area Programs, and Cherry Hospital procedures. Utilizes and maintains record keeping systems such as the electronic medical record and may include admission logs, census reports, movement reports, and all other admissions/hospital forms. Communicates with various departments within the hospital. Flexible in working rotating shifts, weekends and holidays. The schedule for this position is 3:00 PM-11:00 PM, including every other weekend and some/occasional holidays. Must be able to pass the physical requirements for CPI's Non-Violent Crisis Intervention course and CPR.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Must be able to pass the physical requirements for CPI's Non-Violent Crisis Intervention course and CPR.

Nice To Haves

Strong communication and customer service skills
Skilled in processing a large volume of documents
Ability to enter data with a high degree of accuracy when meeting deadlines
Must have exceptional organizations skills, documentation abilities, and attention to details
Ability to use a variety of office equipment
Must have or be willing to obtain Notary Public
Person who has worked in an emergency admissions department with both medical and psychiatric experience and experience with electronic medical records (EHR).
Additional preference for individuals who can communicate in both English and Spanish fluently.

Responsibilities

Take referrals from community Emergency Departments/jails/inpatient hospitals and other agencies
Review referral information and contact referral agencies to verify information or obtain additional information to complete referrals
Answer the phone and gather referrals and legal information specific to the Admission Process
Gather demographic information from patients, family, significant others, and/or referral sources to create a medical record
Enter information into state/hospital database and/or electronic medical record
Assist Nursing, Psychiatrist, MD as requested/assigned to complete admission paperwork
Respond to inquiries about hospital admission procedures
Provide information to inquirers regarding commitment process, Area Programs, and Cherry Hospital procedures
Utilize and maintain record keeping systems such as the electronic medical record and may include admission logs, census reports, movement reports, and all other admissions/hospital forms
Communicate with various departments within the hospital
Work rotating shifts, weekends and holidays