DMV - MVP Administrative Specialist I
About The Position
This position is in the Quality Assurance Problem Resolution of Vehicle Services. This position is responsible for ensuring the accurate and timely processing of vehicle titles and registration applications. This position conducts thorough reviews of vehicle title/registration applications and documents; identify errors created by LPAs, On-Line Dealers, and DMV sections/units; provide solutions to errors; corresponds with LPAs, On-Line Dealers, DMV sections/units, and the public to correct errors regarding the processing of vehicles, titles, and registration. This position processes refund requests for license plates that have been surrendered to the DMV. Ensure the correct Highway Use Tax has been paid; ensure the Federal Heavy Highway Use Tax has been paid; processes Indemnity Bonds, court orders, judicial sales, abandoned vehicles, mechanics/storage liens, and expedited sales; respond to telephone calls from dealers, branch offices, customers and other DMV Units; reviewing and correcting scanned documents that did not image properly; identifying the problem relating to why documents were not scanned/imaged correctly, determining the solution, and taking action to resolve the problem.
Requirements
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Nice To Haves
- Demonstrated ability to use correct grammar, spelling, and vocabulary to compose/proofread correspondence.
- Demonstrated ability to interpret and explain policies, procedures, and law.
- Experience with Microsoft office applications and/or Mainframe databases.
- Experience reviewing and analyzing detailed documents and/or records for authenticity.
- Experience in collecting fees and reconciling a cash drawer.
Responsibilities
- ensuring the accurate and timely processing of vehicle titles and registration applications
- conducts thorough reviews of vehicle title/registration applications and documents
- identify errors created by LPAs, On-Line Dealers, and DMV sections/units
- provide solutions to errors
- corresponds with LPAs, On-Line Dealers, DMV sections/units, and the public to correct errors regarding the processing of vehicles, titles, and registration
- processes refund requests for license plates that have been surrendered to the DMV
- Ensure the correct Highway Use Tax has been paid
- ensure the Federal Heavy Highway Use Tax has been paid
- processes Indemnity Bonds, court orders, judicial sales, abandoned vehicles, mechanics/storage liens, and expedited sales
- respond to telephone calls from dealers, branch offices, customers and other DMV Units
- reviewing and correcting scanned documents that did not image properly
- identifying the problem relating to why documents were not scanned/imaged correctly, determining the solution, and taking action to resolve the problem
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
