Administrative Specialist (Concierge)

Via Elegante Assisted Living and Memory Care • Tucson, AZ

3d

About The Position

Are you organized, professional, and passionate about creating a welcoming environment? We are seeking a dedicated Administrative Specialist (Concierge) to serve as the heart of our community's front office. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting leadership, and takes pride in delivering exceptional service to residents, families, and visitors.
What You'll Do
As the first point of contact for our community, you will:

Requirements

• High school diploma or GED
• Proficiency in Microsoft Office (Word, Excel, Teams) and internet applications
• Strong organizational skills and attention to detail
• Professional demeanor and excellent communication skills
• Ability to multitask, meet deadlines, and stay positive under pressure
• Valid Arizona Driver's License or ID
• Must be at least 21
• Arizona Fingerprint Clearance Card (upon hire)
• Negative TB test within 12 months of hire
• Background check and drug screening required
• Caregiver Certification within 9 months of employment
• Arizona Memory Care Certificate (within 30 days of hire)

Nice To Haves

• QuickBooks experience helpful

Responsibilities

• Manage front desk operations and greet visitors warmly and professionally
• Support the Community Leadership Team with administrative tasks, documentation, and reporting
• Coordinate resident transportation and appointments
• Maintain resident records, billing submissions, and insurance claims
• Process ALTCS authorizations and monthly claims
• Manage mail, packages, scanning, filing, and electronic documentation
• Deposit payments and update accounting records (QuickBooks experience helpful)
• Ensure lobby and administrative areas remain organized and welcoming
• Assist families during resident admissions and move-outs
• Maintain confidentiality and regulatory compliance
• Provide weekend and holiday coverage as scheduled

Benefits

• You'll be part of a compassionate team dedicated to providing exceptional care and service in an assisted living setting.
• This is more than an administrative role - it's an opportunity to make a meaningful impact in the lives of residents and their families every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED