Specialist - Security & Concierge

TDECU•Post Oak, MO

About The Position

Under the direction of the Corporate Security Manager, the Security & Facilities Specialist will support the organization’s physical security and facilities needs. This includes supporting the Corporate Security Manager with conducting security reviews, implementing site security procedures, checklists, process controls, and practices for the protection of personnel, facilities, and information. The Specialist is responsible for assisting with procedures, equipment, inspections, surveys, and training. They help evaluate the effectiveness of existing security practices and recommend appropriate actions to correct deficiencies. Additionally, the Specialist assists departments with the development or improvement of procedures and training to ensure the safety of employees and members. Utilizing multiple security systems, they perform essential job functions and adhere to established TDECU standards. In addition to core security responsibilities, this role serves as a key liaison and support resource for the Corporate Real Estate (CRE) team. The Specialist acts as a concierge for facilities-related needs, ensuring a welcoming and secure environment for employees, members, and guests. This position serves a dual function: acting as a backup to the Corporate Security Manager and serving as a concierge for the CRE team, ensuring both operational continuity and a high-quality workplace experience. The Specialist manages day-to-day tasks such as facility inspections, access control administration, and visitor support, while also assisting the Manager with strategic planning, cross-functional representation, and emergency response coordination. This role also serves as the primary security presence for a dedicated high-security floor within the Corporate Office.

Requirements

Associates or two-year degree from an accredited University preferred
Extensive, verifiable experience may be substituted for education
One to three years of experience in a physical security-related field preferred.
In possession of a current Texas License to Carry (LTC).
Strong working knowledge of relevant computer software including skills with Microsoft Office.
Strong working knowledge of the Texas Penal Code as it relates to Physical Security.
Experience with physical security software and systems, video management software and systems, and access control software and systems.
Working knowledge of network communication and configuration a plus.
Produces effective, practical decisions / solutions, and makes judgments decisively.
Requires strong interpersonal, communication, and investigative skills.
Detail orientated with ability to utilize time effectively.
Proven record interacting with all levels of the public from the criminal element to public officials, business leaders and executives.
Ability to maintain strict confidentiality

Nice To Haves

(Op-Center, Vid-Center, RPS, and Pacom preferred)

Responsibilities

Assists with yearly physical inspections of all TDECU facilities verifying that they are completed and documented to ensure that all security systems are in good operating condition, safety measures are in place, and the staff is trained in emergency procedures.
Assists with programming users into alarm panels throughout the organization to ensure only authorized users have access.
Assists with maintaining and administering the access control system to include but not be limited to, badge issuance, group policy assignments, access privileges, and trouble shooting.
Follows established procedures to ensure that all DVR’s, camera equipment, alarms, and access control systems are functioning properly and when service is needed that proper notification is made so the repair is completed in a timely manner.
Serve as a first point of contact for facility-related inquiries and service requests.
Coordinate with vendors, building management, and internal teams to resolve issues promptly.
Support visitor management, including check-in processes and hospitality needs.
Assist with space planning, office moves, and employee experience initiatives.
Assume leadership duties in the absence of the Corporate Security Manager.
Support strategic planning and execution of security initiatives.
Represent the department in cross-functional meetings and decision-making forums.
Conducts root cause analysis to identify opportunities to predict, prevent, and mitigate physical security risks.
Provides written and video documentation for internal supervision for corrective action.
Assists the Investigation department with providing the information needed to aid in successful criminal prosecution of those involved in committing criminal offenses against TDECU.
Attends training sessions and stays current with security procedures and industry best practices to maintain high professional standards.
Assists with training TDECU employees regarding emergency actions such as fire evacuation, bomb threats, robbery, and general security procedures.
Stays abreast of changes in credit union services or procedures.
Participates in security efforts across the organization, including information technology, human resources, communications, legal, facilities management and other groups, to maintain security initiatives and standards.
Assists with the preparation of accurate, complete, and concise reports of all Security incidents in a timely manner.
Assists in the response to subpoenas served to TDECU for video requests.