Security Concierge

Surefox North America•Dallas, TX

1d•$40 - $40

About The Position

Surefox North America Inc is a veteran-owned company that strives to create a diverse and unique culture of trained and talented individuals. We seek an experienced Security Concierge in the New York Metropolitan Area with a high degree of integrity and professionalism who can join our team and lead critical initiatives within our organization. This role helps ensure that client needs are consistently met, service issues are resolved promptly, and opportunities for service expansion or improvement are identified. This role demands an individual who can seamlessly blend into a sophisticated environment while ensuring the safety and security of high-value assets, clients, and staff. The ideal candidate will embody discretion, poise, and exceptional customer service, maintaining strict adherence to protocols in a fast-paced, elite setting. We are looking for someone who has exceptional observational skills and pays close attention to detail. We encourage veterans and candidates in the military reserve to apply and welcome all who embrace a passion for protection to consider the Surefox team. We are not offering visa sponsorship for this position at this time.

Requirements

Valid New York State concealed carry permit (or ability to obtain one immediately) and a valid New York State Special Armed Guard Registration Card.
Monday through Friday, 8:00 AM to 5:00 PM
Exceptional communication skills, both verbal and written, with the ability to de-escalate situations diplomatically.
Strong customer service orientation, with a focus on discretion and client satisfaction in a luxury setting.
Ability to work autonomously, demonstrating initiative, attention to detail, and sound judgment under pressure.
Physical fitness to stand for extended periods, handle potential physical confrontations, and perform light lifting as needed.
Proficiency in security technology, such as access control systems, CCTV monitoring, and communication devices.
Must pass a comprehensive background check, drug screening, and reference verification.
U.S. citizenship or legal work authorization required.
No visible tattoos or piercings that cannot be concealed under professional attire.

Nice To Haves

Current certifications in first aid/CPR, defensive tactics, and any relevant security training (e.g., executive protection) are highly desirable.

Responsibilities

Access Control and Visitor Management: Monitor and control entry to the office, verifying credentials against the access control list and ensuring only authorized visitors gain admittance.
Maintain thorough awareness of principal and guests entering and exiting the property, including logging and escorting as needed.
Security and Emergency Response: Uphold a security posture with utmost discretion while maintaining customer service.
Maintain comprehensive knowledge of standard operating procedures (SOPs), standardized emergency response protocols, post orders and addendums, and the communication plan to respond effectively to any incidents, threats, or disruptions.
Customer Service Excellence: Provide top-notch, courteous interactions with high-profile clients, vendors, and guests, offering assistance while projecting a professional image that aligns with the client’s brand.
Autonomous Operations: Work independently during shifts, making real-time decisions on security matters while coordinating seamlessly with the close protection team and production via established communication channels.
General Duties: Greeting guests and visitors, maintaining adherence to access control roster, conduct routine patrols of entry points, report any irregularities, responding to and reporting emergent situations and contribute to ongoing security enhancements through proactive observations.