Administrative Services Technician IV

State of Vermont•Newport, VT

4d•Onsite

About The Position

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont. ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce. This position is located in the [insert] district office. The Administrative Services Technician's primary role is to provide quality customer services to clients both in-person and over the phone and support the administrative functions of the office. ESD is looking for someone to join this team who demonstrates empathy, concern, and respects for all customers, thrives in a busy work environment, has experience working with individuals who may be distraught and emotional, enjoys working on a team and supporting a team of individuals who are determining benefit eligibility and providing case management services, and is open to learning new technology. The Administrative Services Technician position is an entry level position that provides individuals with experience and opportunity to grow and later pursue other positions within the division if interested.

Requirements

High school graduation or equivalent and one (1) year of experience providing administrative-level support to a business or organization.
One (1) year of College level study in accounting, business or public administration, office administration or a related field.
One (1) year as an Administrative Services Technician III with the State of Vermont.
For some positions experience working with the VISION system (VISION is the State of Vermont PeopleSoft financial management system) may be required.

Nice To Haves

Demonstrate empathy, concern, and respect for all customers.
Thrive in a busy work environment.
Experience working with individuals who may be distraught and emotional.
Enjoys working on a team and supporting a team of individuals who are determining benefit eligibility and providing case management services.
Open to learning new technology.

Responsibilities

Provide quality customer services to clients both in-person and over the phone.
Support the administrative functions of the office.

Benefits

Flex scheduling or alternative work schedules based upon policy
12 paid holidays, plus sick and vacation time
Excellent, health, dental, and vision insurance for employees and their families
Retirement plans, including a pension
Parental leave for all new parents, including adoptions
80% State paid medical premium and a dental plan at no cost for employees and their families
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program