Administrative Services Coordinator
About The Position
At Job Duck, we are seeking a dedicated Administrative Services Coordinator to join our team in a role that blends communication, organization, and collaboration. This position offers the opportunity to make a meaningful impact each day by supporting case managers, legal teams, and clients through accurate balance verifications and seamless scheduling. The ideal candidate thrives in a fast-paced environment, enjoys engaging with people, and brings positive energy to daily interactions. Success in this role comes from being detail-oriented, cooperative, and motivated to maintain productivity while ensuring accuracy and professionalism. If you are someone who values teamwork and enjoys contributing to the smooth operation of essential processes, this role will be a rewarding fit.
Requirements
- Minimum 1 year of experience in client & administrative support
- Attention to detail
- Strong organizational skills
- Ability to manage multiple tasks efficiently
- Excellent written and verbal communication
- Cooperative and team-oriented mindset
- Positive and outgoing personality with professional demeanor
- Strong attention to accuracy in handling documents and data
- Self-motivated and driven to maintain productivity
- Location and timezone: Remote, Mountain Standard Time (MST)
- Working Hours: Monday to Friday, 9:30AM to 6:30PM MST
- Expected call volume: High call volume (20 or more calls daily)
- Software: Familiarity with email, calendaring, and VoIP tools necessary
- Languages: English
Responsibilities
- Communicate with the legal team regarding client, provider, and facility updates
- Complete other duties as assigned
- Collaborate with legal teams to request necessary documents for client files
- Handle scheduling tasks including calling clients, texting through software, emailing, and adding appointments to calendars
- Draft or edit balance request forms as needed
- Perform mailroom duties such as renaming documents and routing them to correct client files
- Upload new balance verification documents to case files and maintain accurate notes
- Manage incoming and outgoing emails related to balance verifications and case updates
- Make outbound calls to medical providers to obtain and follow up on balance information or outstanding requests
- Process pay and expense invoices connected to balance verification requests
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
