Administrative Retinal Assistant

Conifer Health Solutions•Marietta, GA

8d•Onsite

About The Position

This role involves coordinating patient paperwork and medical records, directing patients, and communicating with patients and outside physicians. The Administrative Retinal Assistant will manage appointments, assist with physician dictation, handle patient inquiries, and support the surgical scheduling process. Key responsibilities include financial counseling, insurance verification, and ensuring all necessary documentation is complete and accurate for patient care and surgical procedures. The position requires strong organizational skills, attention to detail, and excellent customer service to maintain patient confidentiality and provide a trustworthy environment.

Requirements

High school diploma or GED required.
Two years previous experience or training in this or similar position in a medical practice.
Proficiency on a PC.
Proficiency using a photocopier.
Proficiency handling multiple telephone lines.
Proficiency using a fax machine.
Proficiency using an adding machine.
Ability to speak, understand, and write fluent English.
Knowledge of correct grammar, spelling, and punctuation.
Proficiency in alphabetizing and spelling.
Ability to write legibly.
Ability to calculate mathematical formulas.
Ability to communicate in a calm, orderly, and non-threatening manner.
Ability to work with interruptions and to manage multiple priorities.
Ability to multi-task.
Good organizational and time management skills.
Strong customer service and interpersonal skills to interact effectively with patients and insurance company representatives.
Exceptional human relations skills.
Ability to create a trustworthy and comfortable environment for patients.
Ability to communicate effectively with patients that have special needs.
Does not engage in gossip and non-productive behavior.
Requires considerable attention to detail.
Good voice quality and a friendly voice tone.

Nice To Haves

College degree highly desired.

Responsibilities

Coordinates paperwork and medical record charts.
Directs patients to other services as needed.
Brings patient concerns and other issues to the attention of the Lead Technician.
Assists with mailing physician dictation and no-show letters.
Takes messages and creates tasks for Technician-On-Call (TOC) and doctors.
Cancels and reschedules appointments as necessary.
Advises patients of special instructions and directions.
Schedules patients for subsequent diagnostics or procedures (VF, OCT, photos, lasers).
Facilitates communication with outside physicians (consultants, referring, and primary care).
Assists in returning patient telephone calls by the end of the day.
Sends Fast Faxes.
Makes copies as needed.
Reviews TOC logs for completeness and closes them out.
Completes e-prescription refills under physician guidance.
Assists in tracking lab/diagnostic tests and placing documentation in charts.
Tracks consult requests and follows up with patients to ensure consults are obtained.
Places written consult results on the front of the chart for physician review and signature.
Monitors physicians’ and optometrists’ office and surgery schedules.
Communicates issues such as overbooking errors or the need for template changes to appropriate personnel and management.
Supports the physician’s surgery schedule to ensure chart readiness several days prior to surgery.
Provides and documents financial counseling to patients when appropriate.
Maintains an accurate surgical schedule for surgeons.
Communicates with patients regarding scheduling, pre-op and post-op testing and visits, insurance benefits, surgical consents, facility ownership disclosure, transportation requirements, financial responsibilities, notice of exclusion from Medicare/Health Plan benefits for non-covered services, and Capital One Financing options.
Returns all patient phone calls within 4 hours.
Maintains communication with patients and properly documents all conversations.
Keeps a log of all pending surgery patients.
Acquires all surgical clearance in a timely manner.
Keeps the doctor updated on any delays or concerns regarding a pending surgery.
Utilizes EMR tasking when notifying doctors and staff.
Coordinates all emergency add-on surgery patients.
Contacts facilities for scheduling.
Arranges for pre-op testing as needed.
Schedules pre-op visits (emergent procedures only).
Verifies all insurance plans/benefits.
Re-verifies insurance within the same calendar month as the date of surgery if scheduled prior.
Accepts co-payments, co-insurance amounts, and deductibles for MEC and MES.
Maintains a 5% or less error rate for emergent procedures.
Checks pre-certification requirements on all patients.
Submits predetermination of benefits letters for medical necessity.
Enters accurate alerts in Nextgen regarding benefits and payments/payment intentions.
Submits full and completed paperwork to ASC as soon as possible.
Follows Add-on/Schedule change guidelines for all cases scheduled 1 week prior to surgery.
Reviews cases and submits payment log 1 week prior to surgery for payment.
Cross-trains with co-workers to prepare for time off and provide clinical coverage for teammates.
Maintains patient confidentiality at all times.
Attends required meetings.
Reviews appropriate reports on a regular basis.
Actively participates in all quality improvement efforts initiated by MEC.