Administrative Representative - Reagan Airport

Enterprise Holdings•Arlington, VA

1d•Onsite

About The Position

The Enterprise brand of Enterprise Mobility has an exciting opportunity for an Administrative Representative. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. This position pays $18 / hour and is located at the Reagan Airport (DCA) - 2500 National Ave Parking 1, Arlington, VA 22202.

Requirements

Must be at least 18 years of age
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
High School Diploma or G.E.D. required
Must have a minimum of 1 year prior customer service retail or administrative support experience
Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation
Must have satisfactory background check inclusive of employment reference, education and social security.

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
May assist with or perform customer pick-ups in a safe and courteous manner
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup job-related duties as assigned