Administrative Relationship Manager Assistant Director - NYC
About The Position
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Relationship Manager will be responsible for developing and maintaining long-term relationships with Partner, Principal, Managing Director’s and Director’s (PPMDDs), understanding their needs, and ensuring their satisfaction with our scope of services. The Relationship Manager will have excellent communication skills, a strategic mindset, and the ability to work collaboratively with various stakeholders to achieve business goals.
Requirements
- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
- Proven work experience as a Relationship Manager, Administrative Manager, Client Relationship Manager, or relevant role.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
- Experience delivering client-focused solutions to customer needs.
- Excellent listening, negotiation, problem solving and presentation abilities.
- Strong verbal and written communication skills.
- Attention to detail and strong organizational skills are essential.
- Project management experience.
- Ability to manage multiple tasks in a fast-paced environment.
- Bachelor’s degree in related discipline, or equivalent work experience
- 8-10 years relevant experience
- 5+ years managing people
- Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of story-telling through the data
Responsibilities
- Build and maintain strong relationships with 500 plus PPMDDs to develop a thorough understanding of their administrative support needs.
- Maintain a professional relationship with the service provider to foster trust, collaboration, and a partnership mentality.
- Act as the main point of contact with PPMDDs.
- Identify, track and proactively address potential quality issues or exposures to risk.
- Assist with challenging or out of scope PPMDDs requests or issue escalations as needed.
- Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
- Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
- Resolve administrative issues and conflicts in a timely and professional manner.
- Assist in the planning and execution of projects and initiatives that require administrative support.
- Conduct PPMDD outreach to obtain feedback on administrative support experience.
- Maintain open lines of communication for feedback, updates, and problem-solving. This includes establishing regular check-ins and being available to address any concerns.
- Working with nearshore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
- Creates a knowledge transfer culture within the team.
Benefits
- medical and dental coverage
- pension and 401(k) plans
- a wide range of paid time off options
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
