Administrative Program Assistant I

Virginia Department of Social Services • Newport News, VA

6h • $18 - $21

About The Position

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.

Requirements

• Word processing
• Creating spreadsheets
• Data entry and retrieval
• Reviewing forms, data and other information for accuracy and conformance to procedures and policies
• Generating reports and records
• Screening telephone calls
• Operating a phone switchboard
• Processing income verifications
• Logging and distributing incoming faxes
• Retrieving, reviewing and distributing State Broadcasts, child support notifications and Medicaid eligibility determinations
• Calculating Worker’s daily mileage for reimbursement
• Receiving maintenance and building complaints
• Coordinating maintenance and service requests for copiers and faxes
• Creating and maintaining filing and record management systems
• Preparing monthly reports
• Answering phones
• Serving as first point of contact for Department
• Responding to routine inquiries from the public, other departments and outside agencies

Responsibilities

• Greets customers arriving for appointments and classes; logs arrivals and contacts Workers; screens and responds to general inquiries and complaints regarding human services programs.
• Performs administrative support work such as word processing, creating spreadsheets, data entry and retrieval; reviews forms, data and other information to ensure accuracy and conformance to established procedures and policies; generates reports and records; screens telephone calls and operates a phone switchboard.
• Processes income verifications; logs and distributes incoming faxes; retrieves, reviews and distributes State Broadcasts, child support notifications and Medicaid eligibility determinations to appropriate staff and calculates Worker’s daily mileage for reimbursement. Receives maintenance and building complaints and coordinates maintenance and service requests for copiers and faxes.
• Creates and maintains a filing and record management systems; prepares monthly reports; answers phones and serves as first point of contact for Department; and responds to routine inquiries from the public, other departments and outside agencies.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed