Administrative Professional, Human Resources

UVA Health

2d•Onsite

About The Position

The University of Virginia is seeking an Administrative Professional to join the Talent Support team within Human Resources. This role serves as the front-facing representative for HR and provides essential administrative support across the organization. As the primary point of contact at the front desk, the Administrative Professional ensures a welcoming, professional experience for employees and visitors while supporting smooth daily operations. This individual is a trusted partner to HR teams across the organization and demonstrates sound judgment, professionalism, and the ability to maintain confidentiality when handling sensitive information.

Requirements

High School Diploma or equivalent
At least 3 years of relevant administrative or customer-facing environments, or 1 year of internal HR experience

Nice To Haves

Professional, customer-focused approach with a strong sense of accountability
Demonstrated professionalism, sound judgment, and ability to maintain confidentiality in sensitive environments
Excellent communication and interpersonal skills
Experience in administrative, front desk, or high-volume, fast-paced customer-facing environments
Strong organizational skills with the ability to manage multiple priorities
Proficiency in Microsoft Office; experience with Salesforce or case management systems preferred

Responsibilities

Welcome and assist employees and visitors, ensuring smooth transitions to specialized HR resources when appropriate (e.g., Benefits Counselors, Immigration Manager).
Oversee building and floor access, including managing entry to the HR Collab space and SCPS location as needed.
Maintain an organized, professional, and inviting reception environment.
Deliver a warm, supportive experience while remaining composed and steady during moments of heightened emotion.
Manage traffic flow in times of increased volume for HR (including August/September for student I-9 sessions and October for Open Enrollment)
Oversee floor mail operations, including notifying HR team members of delivered packages, subpoenas, and other time‑sensitive correspondence.
Manage Salesforce Talent Support cases, triaging urgent compliance and payroll‑related inquiries to ensure timely follow‑up.
Provide logistical support for Orientation, including scheduling and coordinating HSO‑related speakers.
Assist with I‑9 document review and completion in accordance with compliance requirements.
Coordinate interview scheduling and conference room reservations for the HRSC – Talent Support team.
Support internal communications and assist with execution of HR events, including those hosted in the Marketplace.