Administrative Process Assistant (On Site)

Morley•Saginaw, MI

16h•Onsite

About The Position

No customer interactions – this role is about processing documents for the department. We provide full, paid training so you can confidently and efficiently handle these transactions. You'll have a consistent Monday-Friday, 8 a.m. - 5 p.m. Eastern time schedule and paid time off after 90 days. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here. We're looking for someone who will be very thorough, multitask, and pay strong attention to detail while processing important documents.

Requirements

Organizational and communication skills, strong work ethic and excellent attention to detail
Able to work independently and with a team in a fast-paced environment
Computer skills (Microsoft Office programs)
Basic typing skills
Able to learn new computer programs as necessary
Able to work on site at our office in Saginaw, Michigan, daily
High school diploma or equivalent
One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Must be able to stick to the schedule reliably

Nice To Haves

One or more years of experience in administrative roles (Banking, mortgages or collections is helpful!)
College degree in a relevant field

Responsibilities

Process documentation accurately, timely and according to state and auto manufacturer guidelines
Work through the daily volume of vehicle documents
Receive, secure, sign and distribute branded titles
Maintain files and process documents received via FedEx, mail and fax
Scan, review and secure checks
Audit all documents
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)