Administrative Operations Specialist I – Electrical Safety Lab
About The Position
JM Test Systems provides calibration, test and measurement equipment, and technical services across multiple business segments and service locations. We help customers in industrial, energy, manufacturing, and other demanding environments keep critical instruments accurate, compliant, and ready to perform. Our Electrical Safety Laboratory tests and certifies the protective equipment that keeps workers safe, and every job depends on accurate paperwork, clear communication, and equipment that moves on time. As an Administrative Operations Specialist I, you'll help keep that work flowing. In this role, you will support the ESL's daily administrative operations: tracking work orders and equipment status in CalMapp, answering customer questions, reviewing documentation, and keeping teammates informed. Working with the ESL Admin Supervisor, ESL Manager, and lab staff, you'll also learn and back up functions like QA/pricing, billing, receiving, and shipping, giving you a broad view of how the lab runs. You'll thrive here if you're organized, detail-oriented, and enjoy helping people. Lab or technical experience is a plus, but not required.
Requirements
- High school diploma or GED.
- Experience communicating with internal and external customers, plus knowledge of basic administrative tasks like data entry, filing, and work orders.
- Basic Microsoft Office skills (Outlook, Word, Excel), basic math, and the ability to learn new company systems.
- Strong organization and attention to detail, with the ability to manage multiple priorities and deadlines.
- Excellent written and verbal communication, good judgment, and the ability to handle confidential information.
- Ability to sit and stand at a desk for extended periods, lift up to 25 lbs., and push carts and dollies.
Nice To Haves
- Previous administrative, clerical, customer service, or operational support experience, especially in a laboratory, calibration, industrial, or technical environment.
Responsibilities
- Monitor work orders, need-by dates, and equipment status, flag items that need follow-up, and help prepare completed equipment for return to customers.
- Maintain CalMapp and other systems, review paperwork for completeness, and identify and resolve discrepancies between equipment, work orders, and records.
- Respond to customer questions about equipment status, documentation, scheduling, shipping, and pricing by phone and email, with timely, professional follow-up.
- Communicate status changes, delays, and customer requirements to lab staff and coordinate with Receiving, Shipping, QA/Pricing, and Accounts Receivable.
- Maintain tracking tools like the HOT LIST, spreadsheets, and routine reports that help leaders monitor workflow and performance.
- Cross-train on and support QA/pricing, billing, receiving, shipping, and other ESL admin functions as needed.
- Spot recurring issues and suggest better ways of working, and help update procedures, forms, and tools.
Benefits
- Medical, dental, and vision insurance
- HSA with employer contribution
- Paid time off and company holidays
- 401(k) retirement plan with company matching
- Company-paid life insurance
- Supplemental insurance policies
- Training and development opportunities
- Opportunities for continued growth within JM Test Systems
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
