Administrative Operations Manager | Regional Services Div. Kennewick, WA - Attorney General's Office

State of Washington•Benton County – Kennewick, WA

6d•Hybrid

About The Position

The Attorney General’s Office is recruiting for a permanent full-time Administrative Operations Manager (WMS Band 1) for our Regional Services Division. This position is located in Kennewick, Washington and is not union-represented. This position is set as a Band 1 in the Washington Management Services structure. The salary range for this position is $88,800 - $106,543 /annually. This position offers a growth and development salary range up to $109,740. The growth and development salary range is not available at the time of initial hire. The base pay offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience. The Administrative Operations Manager (AOM) manages all administrative functions of the RSD Kennewick office in partnership with the Section Chief and other members of the Kennewick and RSD Management Team. This includes managing hiring processes, working with the Section Chief to monitor the Kennewick office’s budget, managing the office’s equipment, supply, and workspace needs in coordination with ISD and building management, working with office and division management team on division-wide policies, and numerous other key operational tasks. This position also provides general oversight of the division’s legal support functions as supervisor of the Paralegal 2 who leads the team of Paralegal 1s directly supporting our attorneys and is the supervisor to the office’s Legal Assistants. This work includes helping onboard and train staff and helps ensure their professional development, provides mentorship, develops and updates policies and procedures, and other related tasks. The AOM position is best suited for someone who takes the initiative to get things done, is a creative problem solver, and likes working as part of a team. A successful AOM is someone who advocates for the division within the AGO, effectively troubleshoots unexpected challenges, has sound judgment and high emotional intelligence, and brings a positive, can-do energy to the role. The AOM must also have sincere desire and ability to effectively manage a team. The position requires someone who is consistently present with others, listens empathetically, is dedicated to ensuring equity, and is committed to the staff’s success. They know how to bring out the best in others and flourish in an environment where they’re comfortable running meetings, influencing and recommending policy, and taking a hands-on approach to getting things done every day. The Kennewick office includes 10 attorney positions and 14 professional staff positions and provides representation to its clients through litigation and client advice. Litigation includes hearings and trials in juvenile court, superior court, and administrative hearings under the Administrative Procedures Act. The office clients include: Department of Children, Youth and Families in juvenile court in Benton, Franklin, Walla Walla, Columbia and Garfield Counties, The Department of Labor and Industries, Various Educational Service Districts, Walla Walla Community College, and Columbia Basin College, Department of Social and Health Services. Join an agency whose work impacts the lives of every resident of Washington State. The Attorney General’s Office (AGO) touches the lives of every resident in this state. We serve more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor. The Office is comprised of nearly 700 attorneys and 800 professional staff, all working together to deliver the highest quality professional legal services to Washington state officials, agencies, and entities. This includes: Economic justice and consumer protections (safeguarding consumers, protecting youth, seniors, and other vulnerable populations), Social justice and civil rights (addressing discrimination, environmental protection, and veteran and military resources), Criminal justice and public safety (investigative and prosecutorial support, financial crimes), And much more! Our agency also has national reach, representing the State of Washington before the Supreme Court, the Court of Appeals and trial courts in all cases that involve the state’s interest. If you want to make a difference, we may be the perfect fit for you! Learn more about the AGO here.

Requirements

Six years of experience through: Paralegal certification, Two-year paralegal degree and/or Paraprofessional experience in support of an attorney, including at least two years of supervision experience in a legal setting.
Prior experience managing legal personnel and projects effectively.
Comfortable with complex work.
Ability and eye for detail to review, make, and implement office policies and procedures.
Outstanding people skills to build professional relationships inside and outside of the division.
Nimble team player and true leader who knows how to collaborate with division managers and work with and develop staff based on individual needs in order to keep the division running as efficiently and effectively as possible.
Experience performing clerical and legal technical work in a medium or large-size law office.
Supervisory experience.
Supervisory experience in a law office setting, is preferred.
Demonstrated exercise of independent and sound judgment in high-pressure business settings.
Ability to manage time to determine and carry out appropriate tasks independently, and to tolerate ambiguous situations with a continuing ability to make decisions and complete follow-through on those decisions.
Ability to understand strategic initiatives and directions of a law office and a subunit of a law office, and to act independently in ways that are consistent with those directions, and which cause progress to be made on such initiatives.
A sense of humor in the face of challenging situations, resource shortages, and highly complex interpersonal relationships.
Have a high degree of organization.
Be motivated to carry out the duties of the position.
Proficient level skills in Microsoft Office suite of applications, with particular emphasis on Excel and OneNote, or the ability and interest to build proficient skills in those applications.
Demonstrated variable respectfulness with peers, supervisors, subordinates and external stakeholders.
Demonstrated commitment to antiracism, equity and inclusion, through participation in training, committees and/or workgroups.
A willingness to learn and incorporate new practices and new approaches to ensure all members of the team are supported and included.

Nice To Haves

Law office management
State agency office management
Higher education office management
Administrative professional who has worked up the ranks to office management in a professional environment

Responsibilities

Manages all administrative functions of the RSD Kennewick office in partnership with the Section Chief and other members of the Kennewick and RSD Management Team.
Manages hiring processes.
Works with the Section Chief to monitor the Kennewick office’s budget.
Manages the office’s equipment, supply, and workspace needs in coordination with ISD and building management.
Works with office and division management team on division-wide policies.
Provides general oversight of the division’s legal support functions as supervisor of the Paralegal 2 who leads the team of Paralegal 1s directly supporting our attorneys and is the supervisor to the office’s Legal Assistants.
Helps onboard and train staff and helps ensure their professional development.
Provides mentorship.
Develops and updates policies and procedures.
Takes the initiative to get things done.
Is a creative problem solver.
Likes working as part of a team.
Advocates for the division within the AGO.
Effectively troubleshoots unexpected challenges.
Has sound judgment and high emotional intelligence.
Brings a positive, can-do energy to the role.
Effectively manages a team.
Is consistently present with others.
Listens empathetically.
Is dedicated to ensuring equity.
Is committed to the staff’s success.
Brings out the best in others.
Runs meetings.
Influences and recommends policy.
Takes a hands-on approach to getting things done every day.