Administrative Officer III Supervisor

State of Maryland•Baltimore City, MD

3d•Onsite

About The Position

If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today! The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with nearly 12,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release. GRADE 15 LOCATION OF POSITION Clarence Mitchell Courthouse 100 North Charles Street Suite 508 Baltimore, MD 21202 POSITION DUTIES Administrative Officer III Supervisor is administrative work requiring regular use of independent judgment and analysis in applying and interpreting complex administrative plans or policies. Employees in this classification are assigned administrative responsibilities involving the analysis of operational programs or procedures with recommendations for improvements. Employees in this classification supervise professional and/or support staff. Provide Direction, guidance, and procedural advice to Pretrial Release Case Agents to establish schedules, assign daily work, and prioritize tasks; Conduct performance evaluations an recommend disciplinary action when necessary; Monitor attendance and approve leave; Participate in Staff meetings; Provide training to staff; Meet with staff, weekly, and as needed to ensure that the intake process is being conducted uniformly; Approve time-sheet entries in WorkDay; Counsel staff of job performance, as well as the Policies and Procedures to improve work product; Supervise the Agent that handles the FTR cases; Approve all requests for rescinds to the bench; Work with the manager to monitor and maintain the acceptable levels of FTRs; Oversee the Intake Interview Process, to include: access to and analyze all pertinent criminal histories that include, but is not limited to CJIS, MVA, OBCIS II, METERS, OCMS etc., for gathering and verifying background information on arrested individuals, review charging documents, perform risk assessment to determine level of supervision and or risk of flight; Ensures that the defendants reporting daily, in-person, are seen and intake conducted in a timely, as well as efficient manner; Provide direct overrides of Agents' assessment, as needed; Oversee the questionnaires and information that is obtained from the defendant; Oversee the needs assessment tool to facilitate the proper supervision of the defendant; Provide guidance and advice of how the needs (such as housing employment, education) can be addressed to allow the assignment to the Case Agent and the supervision can be beneficial; Assigned, as needed, the defendant to the appropriate Case Agent's Caseload; Assist with the direct Intake Process, as needed; Observation to include: Being attentive to ensure that investigators are conducting interviews in a clear, precise manner to ensure that the defendants understand the terms and conditions of their release etc., Being attentive to recognize and defuse conflicts in a professional manner, After conducting a verification--notifying the Sheriff's Office or others, Appreciate Law Enforcement when Agents reveal and notice a defendant has an open warrant, Ensure that this is being performed in the least disruptive manner for the staff and others present; Recommendations to the Manager to include: Changes to the Policies and Procedures that would enhance operations, Level I/Level II reprimands, as well as discuss training needs; Provision of Reports to include: Ensure that the daily (and other statistical reports) are submitted by the staff; Ensure subordinate number and reports are correct and accurate; Create and maintain reports, as required; Supervision and Organization of Lab Process to include: Monitor inventory of reagents and other lab supplies, Monitor proper collection process and storage supplies, Maintain report results, Provide oversight to all subordinate who have been trained regarding the collection and recording process; Administrative Supervision to include: Monitor the defendants on this level of supervision; Other Duties to include: Assist with the operation of the Case Management Section (as needed or directed), Supervise an individual case load (if needed) and Perform other duties as required.

Requirements

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of administrative staff or professional work.
Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Nice To Haves

Experience monitoring performance indicators and metrics as part of tracking both employees' work product and clients/customers' needs to evaluate a program's goals and successes.
Experience coordinating customers’/clients' requests and translating the requests by assessing the community resources to be met.

Responsibilities

Provide Direction, guidance, and procedural advice to Pretrial Release Case Agents to establish schedules, assign daily work, and prioritize tasks
Conduct performance evaluations an recommend disciplinary action when necessary
Monitor attendance and approve leave
Participate in Staff meetings
Provide training to staff
Meet with staff, weekly, and as needed to ensure that the intake process is being conducted uniformly
Approve time-sheet entries in WorkDay
Counsel staff of job performance, as well as the Policies and Procedures to improve work product
Supervise the Agent that handles the FTR cases
Approve all requests for rescinds to the bench
Work with the manager to monitor and maintain the acceptable levels of FTRs
Oversee the Intake Interview Process, to include: access to and analyze all pertinent criminal histories that include, but is not limited to CJIS, MVA, OBCIS II, METERS, OCMS etc., for gathering and verifying background information on arrested individuals, review charging documents, perform risk assessment to determine level of supervision and or risk of flight
Ensures that the defendants reporting daily, in-person, are seen and intake conducted in a timely, as well as efficient manner
Provide direct overrides of Agents' assessment, as needed
Oversee the questionnaires and information that is obtained from the defendant
Oversee the needs assessment tool to facilitate the proper supervision of the defendant
Provide guidance and advice of how the needs (such as housing employment, education) can be addressed to allow the assignment to the Case Agent and the supervision can be beneficial
Assigned, as needed, the defendant to the appropriate Case Agent's Caseload
Assist with the direct Intake Process, as needed
Observation to include: Being attentive to ensure that investigators are conducting interviews in a clear, precise manner to ensure that the defendants understand the terms and conditions of their release etc., Being attentive to recognize and defuse conflicts in a professional manner, After conducting a verification--notifying the Sheriff's Office or others, Appreciate Law Enforcement when Agents reveal and notice a defendant has an open warrant, Ensure that this is being performed in the least disruptive manner for the staff and others present
Recommendations to the Manager to include: Changes to the Policies and Procedures that would enhance operations, Level I/Level II reprimands, as well as discuss training needs
Provision of Reports to include: Ensure that the daily (and other statistical reports) are submitted by the staff; Ensure subordinate number and reports are correct and accurate; Create and maintain reports, as required
Supervision and Organization of Lab Process to include: Monitor inventory of reagents and other lab supplies, Monitor proper collection process and storage supplies, Maintain report results, Provide oversight to all subordinate who have been trained regarding the collection and recording process
Administrative Supervision to include: Monitor the defendants on this level of supervision
Other Duties to include: Assist with the operation of the Case Management Section (as needed or directed), Supervise an individual case load (if needed) and Perform other duties as required