Administrative Supervisor

Howard University Hospital • Washington, DC

2d • Onsite

About The Position

As Administrative Supervisor for the Sleep Lab & Neurodiagnostic (EEG) department at Howard University Hospital, you will serve as the operational hub of a specialized diagnostics team — managing office workflows, supervising schedulers and support staff, and implementing the administrative procedures and practices that keep the department running smoothly. Reporting to the Operations Manager, you will work with a high degree of independence, exercising initiative and sound judgment to carry out assignments in accordance with established policies and procedures. You will also serve as a key administrative partner to department leadership, contributing to strategic planning, problem resolution, and continuous operational improvement. If you are a proactive, detail-oriented administrative professional with a track record of leadership, process ownership, and service excellence in a healthcare setting, this is your opportunity to make a meaningful impact at one of the nation’s most storied academic medical centers.

Requirements

• Associate’s degree in Business Administration, Healthcare Administration, or a related field required; Bachelor’s degree preferred
• Three (3) to six (6) years of progressively responsible administrative experience; ten (10) years of related work experience may be substituted in lieu of educational requirements
• One (1) year of supervisory or leadership experience preferred
• Advanced knowledge of departmental policies and procedures; demonstrated ability to organize and manage office systems, modify procedures to improve operations, and maintain accurate records and filing systems
• Proficiency in computer applications including Microsoft Office Suite and Adobe Acrobat
• Knowledge of standard accounting principles and experience working with confidential information
• Ability to work independently, demonstrate leadership, and anticipate departmental needs
• Excellent attention to detail with the ability to manage multiple tasks simultaneously and meet deadlines
• Strong interpersonal, customer service, and problem resolution skills; ability to work collaboratively across all levels of the organization with tact and professionalism
• Effective oral and written communication skills

Nice To Haves

• Bachelor’s degree preferred
• One (1) year of supervisory or leadership experience preferred

Responsibilities

• Control the workflow of the office; implement and maintain office procedures and practices; coordinate administrative procedures within the department and across other offices as directed
• Supervise schedulers, office staff, and daytime clinical support activities to ensure a high level of performance, productivity, workflow management, and professional coaching
• Manage patient appointments by ensuring the timely rescheduling of cancellations and no-shows; track and manage insurance authorizations and referrals
• Assist the Operations Manager in assembling data for specific projects and problem areas; prepare routine statistical reports and maintain office copies of required reports per established procedures
• Collaborate with the Operations Manager on the strategic direction and growth of the department; serve as an administrative resource to help resolve issues related to personnel matters, meeting room utilization, equipment, and supplies
• Arrange conferences and meetings as requested, including taking dictation, ensuring adequate meeting room setup, preparing materials, and processing meeting notices
• Handle technical issues, order supplies, and maintain the proper functioning of office equipment
• Orient and train new staff; assign and review their work to ensure accuracy and alignment with departmental standards
• Assume other duties and responsibilities related and appropriate to the position as assigned

Benefits

• Work-life balance
• Recognition and rewards for professional expertise
• Competitive, comprehensive benefit plans including health, disability, vacation, sick leave, and 403(b) retirement plan
• Tuition remission at Howard University for you and/or eligible dependent children — up to two (2) courses per semester
• A mission-driven environment rooted in over 150 years of excellence, service, and advocacy for the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree