Administrative Officer I Supervisor

State of Maryland•Anne Arundel, MD

11d•Onsite

About The Position

The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities, engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team! GRADE 13 LOCATION OF POSITION 29 St. Johns Street Annapolis, MD 21401 Main Purpose of Job The MD Capital Police (MCP) has two security processing centers with staff. This job will involve supervising employees at both locations. MCP is responsible for the issuance and integrity of the operation of a statewide ID card program, which is an integral part of the building security, employee protection, and building access control systems.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
One year of administrative staff or professional work.
Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
Requires successful completion of access control system training within one year of being hired.
May require travel to other Security Card Processing locations and overtime including weekends and holidays as needed.

Nice To Haves

Two or more years of experience in a Supervisory role.
Experience in managing physical access control systems.
Proficiency in software, including Genetec and Vanderbilt access systems, and digital ID card printing systems.
Experience in a government or law enforcement agency is a plus.
Knowledge of State of Maryland ID card and access procedures.
Ability to collect and manage financial data securely.
Strong customer service and interpersonal skills.
Proficiency with computers and Microsoft Office Suite.
Effective communicator via email, phone, and in-person with internal and external stakeholders.

Responsibilities

Supervise Administrative Specialist II employees, including scheduling, training, performance evaluations (PEPs), and conflict resolution.
Manage the day-to-day operations of the Security Card Processing Centers.
Oversee parking allocation to DGS-operated parking lots and garages, including processing requests, special permits, and issuing placards.
Maintain the access control systems: authorize building access and maintain up-to-date ID coordinator records.
Manage the SCPC email inbox, respond to inquiries, and ensure proper routing and communication.
Collect and document payments; maintain financial records in accordance with the DGS Fiscal Department.
Develop and maintain procedures, spreadsheets, and databases to ensure compliance with COMAR and MCP policy.
Provide guidance on customer service protocols and technological enhancements to improve center operations.
Coordinate with state legislators, contractors, lobbyists, local government officials, and agency ID coordinators.
Uphold professional standards and confidentiality while maintaining clear and effective communication.