Operations Manager

Allegheny Family Network•Pittsburgh, PA

12d•$65,000 - $70,000•Onsite

About The Position

As a family-driven organization, Allegheny Family Network (AFN) requires the Administrative Office Manager to be a Family Member, defined as an individual who has raised or is currently raising a child with mental health, emotional, or behavioral challenges. The Administrative Office Manager is a senior administrative position that provides comprehensive administrative, operational and fiscal support to the Chief Executive Officer, Board of Directors, and agency staff. This role is to ensure the efficient day-to-day operations of the organizational by coordinating workflows, managing resources, and maintaining compliance.

Requirements

Parent, caregiver, or family member who has raised or is raising a child with mental health, emotional, or behavioral challenges.
Bachelor's degree in business administration, Public Administration, Communications, related field.
Minimum of two (2) years of office management experience; equivalent combinations of education and experience may be considered.
Strong written and verbal communication skills.
Excellent organizational, financial management, and recordkeeping abilities.
Demonstrated ability to manage multiple priorities and meet deadlines.
Strong interpersonal skills and ability to work effectively with diverse populations.
Ability to identify operational challenges and implement practical solutions.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to learn and adapt to new technology and software systems.
Possession of a valid Pennsylvania driver’s license and reliable means of transportation required.
Must be able to travel locally, out-of-county, and nationally as needed.
This position requires Commonwealth of Pennsylvania Act 33/34 and Federal children’s clearances.

Nice To Haves

Five (5) years of administrative leadership or supervisory experience.
Experience working within behavioral health, mental health, family support, or nonprofit service systems.
Family experiences navigating children’s mental health systems.
Knowledge of nonprofit governance, Board administration, and fiscal operations.

Responsibilities

Provide administrative support to the Chief Executive Officer and Board of Directors by preparing and distributing Board meeting agendas, recording, transcribing, and maintaining Board meeting minutes, tracking Board email votes and communicating results to the Board Chair, maintaining and updating Board Bylaws, maintaining Board Member applications and records, updating Board Member titles, affiliations, contact information, and committee assignments, maintaining Board and Committee membership lists for county reporting requirements, scheduling and managing annual Board and Finance Committee Zoom meetings, assembling, preparing, proofreading, and distributing Board meeting materials and binders, copying, scanning, and organizing Board meeting documentation, and coordinating meeting logistics, including room setup and catering.
Assist with administrative and human resource functions.
Assist with AFN Fiscal Management Policies and Procedures.
Proofread proposals, grants, newsletters, flyers, reports, and communications through agency.
Draft correspondence for Board members, community partners, donors, agencies, and stakeholders.
Assist with the Employee Handbook; policies, procedures, forms, and related documents are reviewed and updated regularly.
Order and maintain office supplies, equipment, and inventory records.
Maintain postage machine records and replenish postage as needed.
Process outgoing mail, including live check mailings and correspondence to families and partners.
Maintain current organizational charts and staff listings.
Update employee contact information, including email addresses and cell phone numbers.
Review, sort, and distribute incoming mail.
Scan and distribute correspondence to staff, statewide employees, and the fiscal department.
Maintain organized electronic and paper filing systems.
Participate in internal and external committees, workgroups, planning meetings, and special projects assigned.
Build and maintain productive relationships with staff, community partners, funders, and stakeholders.
Serve as a positive representative and ambassador of AFN within the community.
Foster a collaborative and supportive workplace environment.
Communicate relevant information to staff and leadership on a need-to-know basis.
Keep the Chief Executive Officer informed of organizational challenges, concerns, and successes.
Maintain confidentiality and professionalism in all communications.
Prioritize workload based on deadlines, organizational needs, and agency policies.
Use organizational resources responsibly and efficiently.
Support AFN’s commitment to cultural humility, diversity, equity, inclusion, and stigma reduction.
Participate in professional development and training opportunities.
Perform other duties as assigned by the Chief Executive Officer.