Administrative Assistant - Cape Coral, FL.

Advanced Dermatology and Cosmetic Surgery • Cape Coral, FL

1d • Onsite

About The Position

Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services. We are currently seeking candidates with exceptional customer service and clinical skills to join our team as an Administrative Medical Assistant. We strive to create a career destination that feels more like family than work. You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else.

Requirements

• Knowledge of ADCS policies, including quality assurance policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties.
• Knowledge of electronic health record access-level privileges and responsibilities, and the ability to perform electronic health record job duties for this position within the parameters of the access level assigned.
• Ability to apply principles of aseptic technique and infection control in the performance of all job duties, including the cleaning and sterilization of medical instruments in the autoclave.
• Ability to practice confidentiality and follow HIPAA regulations with patient information.
• Ability to practice professional ethics and use discretion concerning ADCS directives and proprietary information/trade secrets of the organization.
• Ability to recognize a problem and effectively problem solve, using guidance from the provider and/or management when necessary.
• Ability to utilize excellent verbal and written communication skills, interpersonal skills, and strong organizational skills.
• Knowledge of medical terminology and ability to use appropriately.
• Ability to manage time efficiently, prioritize, multi-task, and adapt to change.
• Ability to maintain a high level of accuracy in all documentation and in the performance of all job duties.
• Ability to perform the essential job duties withing the scope of education, training, and licensure.
• Skilled in typing/keyboarding; skilled in using computers, including Word, Outlook, etc.
• Authorization to work in the United States.

Nice To Haves

• Exceptional customer service and clinical skills

Responsibilities

• Monitors and responds to triage calls on the nurse phone line, representing clinic providers.
• Talks directly to patients on the telephone and then directs their concerns to the appropriate provider.
• When a patient is experiencing complications, determines the urgency of seeing the patient, based on a brief assessment.
• Ensures accurate notes of all interactions with patients via EMA.
• Speaks with patients or patient representatives to give biopsy and lab results.
• Obtains prior authorizations for biologics.
• Arranges appointments for patients as needed.
• Scans information into the patient chart.
• Handles reports and prescription renewals as required.
• Appropriately distributes electronic faxes.
• Prioritizes work tasks and services and completes tasks in a timely manner.
• Communicates appropriately, cordially, and tactfully with staff, consultants, patients, and family members.
• Responds timely to calls, thereby reducing conflict and increasing patient satisfaction.
• Functions in capacity of Licensed Practical Nurse (LPN), within scope of practice, as required.
• Performs other duties as required or assigned.

Benefits

• Incentive plans with additional earning opportunity up to an additional $2 more per hour!
• Career advancement opportunities
• Paid holidays, vacation, floating holiday, AND personal time off
• Benefits packages, including medical, dental, STD, LTD, Life, and other voluntary benefit offerings (for employees working 30+ hours per week)
• Up to 40% off products and cosmetic procedures
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed