Administrative Medical Assistant - Bilingual Spanish

Planned Parenthood of Orange and San Bernardino Counties•Orange, CA

1d•Onsite

About The Position

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for an Administrative Medical Assistant in Orange/Anaheim, CA. This is a split position. Administrative position responsible for all duties and responsibilities assigned to front office staff. Responsibilities include greeting and checking-in patients, preparing paperwork, scanning paperwork, determining payer source, collection of fees/receipts and donations, collection of IDs, phone answering, and scheduling. Must provide excellent customer service in a non-judgmental, empathetic manner. Schedule: 4/10 work week which includes one weekend day.

Requirements

High school diploma or other education plus experience required.
1-3 years of continued job experience required.
Healthcare or general receptionist experience required.
Bilingual Spanish required.
Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to offer.

Nice To Haves

Ability to perform each essential duty satisfactorily.
Ability to adhere to agency, regional and/or state certification requirements.
Ability to maintain a pleasant, positive and professional approach.
Ability to embrace opportunities to help team members, stakeholders, and other departments.
Ability to create equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.
Ability to value and uplift our collective diversity within in our agency.
Ability to respect the information shared by our patients, employees, and vendors and maintain appropriate confidentiality.
Ability to follow all policies and laws that protect private & privileged information.
Ability to be available and approachable to others, open-minded, fair and non-defensive.
Ability to appreciate constructive feedback and be a team player.
Ability to demonstrate good listening skills.
Ability to value diversity and treat everyone with dignity and courtesy.
Ability to be dependable and courteous of other people’s time and commitments.
Ability to demonstrate interest and understanding in other people’s feelings, attitudes and reasoning.
Ability to maintain an open and non-judgmental demeanor that is patient, flexible, and understanding.

Responsibilities

Greet patients, answer phones, refer calls, schedule appointments
Prepare charts, check for completeness, errors, signature and appropriate assembly
Input and update computer patient data information accurately.
Maintain patient records
Assess client finances, which may include verifying insurance, health plan authorization, Medi-Cal cards with picture ID, collecting fees per agency guidelines, complete appropriate forms and obtain signatures per agency policy.
Collect donations and patient satisfaction surveys per agency guidelines.
Complete related financial/statistical paperwork for clients.
Monitor clinic flow.
Schedule appointments for family planning including but not limited to contraceptives and abortion services.
Perform clerical and administrative duties, as required by manager.
Adhere to agency’s policies, procedures and protocols.
Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints.
Participate in health center efforts to achieve established goals for productivity.
Participate in health center/affiliate efforts to achieve established revenue cycle goals.